Job Details
Job Details A rare opportunity for an experienced operations leader to take ownership of a high-performing service team within an established business that continues to meet ambitious growth targets. As Operations Manager, you'll lead 3 Team Leaders with an indirect team of 40, enabling them to drive end-to-end work order management across key accounts while maintaining strong performance and a consistent, high-quality customer experience in a fast-paced environment.
Responsibilities
* Full oversight of the service team with 3 direct and 40 indirect reports.
* Oversee end-to-end work order management across key accounts, ensuring timely allocation and scheduling.
* Lead and develop your team through coaching, performance reviews and career pathways.
* Manage KPI achievement across contractual, operational and financial targets.
* Drive recruitment and staffing strategies for your team.
* Handle client escalations, complaints and feedback.
* Work closely with senior internal stakeholders including Heads of Departments.
* Identify and implement process improvements across the operations centre.
* Manage after-hours emergency escalations as needed.
Qualifications
* 5+ years' experience managing a complex Operations or Customer Service team.
* Strong people leadership from a fast-paced, high-performing environment.
* Facilities or service management industry experience is highly regarded.
* Strong communication and stakeholder management skills.
Benefits
* $100,000 - $140,000 + super + benefits.
* Offices based in Cronulla close to public transport.
* Work to mentor and develop high performing team members.
* Flexibility to work from home 1 day per week.
* Options to shift working hours early or late if required.
EEO Statement
At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. If you require reasonable adjustments throughout the recruitment process, please contact us via email or phone, and we will work with you to implement appropriate adjustments.
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