Purpose
As Hospitality All Rounder, you will play a crucial role in our day-to-day operations, seamlessly transitioning between the Housekeeping and Food & Beverage department. Your commitment to delivering exceptional service, coupled with your genuine care for our guests, will shine through in each department you work.
Primary Responsibilities
Thoroughly clean all sections of the guest rooms, such as changing linens, cleaning bathrooms, and wiping down surfaces, all to ensure an exceptional first impression
Use cleaning materials and chemicals with care, adhering to safety protocols to maintain a secure environment
Offer personalised food and beverage suggestions, whether in our outlets or during events leaving a lasting impression on our guests
Proactively source information to expand your product knowledge
Be the go-to source for information on neighbourhood hotspots and must-visit gems
Confidently communicate with both guests and colleagues enabling seamless teamwork
Skills and Experience
Previous experience in a customer facing hospitality role, particularly in a bar or as a barista, is a plus
Experience in a resort-style environment would be beneficial
Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory
Genuine passion for guest care, engaging with patrons and collaborating within a team of diverse professionals
Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays
Strong work ethic, reliable and a commitment to excellence
Your problem-solving skills and unwavering positivity come into play when challenges arise, as you transform obstacles into opportunities