Company DescriptionRaffles Seychelles, part of the esteemed Raffles Hotels & Resorts, boasts 20 ultra-luxury properties worldwide, some featuring exclusive branded residences.
In 2023-24, four new Raffles hotels will be unveiled.
The brand, named after Sir Stamford Raffles, exudes elegant British charm while catering to the modern lifestyles of well-travelled guests.
With warm, personalized service and iconic Raffles Butlers, we offer an atmosphere of generosity.Our hotels are not just accommodations; they are art museums, culinary hubs with renowned chefs, and pioneers in next-gen wellness experiences.
We prioritize cultural and natural heritage preservation, employing experts within our properties.
At Raffles, guests transform into friends and eventually become family.
It's a place to celebrate, explore, exchange ideas, and discover a new dimension of luxury that resonates with emotions as gracefully as the Raffles name itself.Job DescriptionPosition: Resort ManagerDepartment: Executive OfficeReports to: General ManagerPURPOSE OF POSITIONReports to Hotel's General Manager; functions as the strategic leader of the property's Hotel Operations.
Areas of responsibility include all operational departments (i.e.
Rooms Division, F&B, Spa Engineering, and Security).
Works with Division and Department Heads to develop and implement departmental strategies and ensures implementation of the Raffles Brand service strategy and brand initiatives.
Ensures Hotel Operations meet the Raffles Brand standards, targets exceptional level of guests' satisfaction, and ensures employee satisfaction by focusing on maximizing performance of the departments.
Capable of assuming General Manager responsibilities in his / her absence.KEY ROLES AND RESPONSIBILITIES:Lead all aspects of the operational departments with a Luxury MindsetRelentless pursuit of excellence in all activitiesEnsure every service and product detail is thought of and executedApproaches every interaction with a personalized individualized goalAbility to anticipate the needs of our discerning guestsAbility to identify and implement new initiatives to improve resort operationsDrives guest engagement and satisfaction by being present in guest areas…arrival, departure, dining venues etcAbility to implement key drivers of guest satisfaction for the brand's target guestMakes and executes the necessary decisions to keep property moving forward toward achievement of goalsWorks with hotel management team to develop an operational strategy that is aligned with the brand's business strategy and leads its executionChampions the brand's service vision for product and service delivery and ensures alignment amongst the hotel leadership teamsDevelops systems to enable employees to understand guest satisfaction resultsCommunicates a clear and consistent message regarding departmental goals to produce desired resultsReviews guest feedback with leadership team and ensures appropriate corrective action is takenResponds to and handles guest concerns and complaintsCreates an atmosphere in all resort areas that exceeds guest expectationsPERSONAL ATTRIBUTESDynamic overachieverLuxury hotel/resort experience with good understanding of the Indian Ocean marketStrong operational (Rooms and Food & Beverage) experience preferredAble to lead expatriates and local colleagues effectivelyExperience in remote island resort destination(s)Fluency in English language; ability to speak and present clearly and effectivelyFluency in a second language (e.g.
German, French, Russian, Mandarin, etc.)
preferredEXPERIENCE10 years' progressive experience in 5 star luxury hotels and resorts.QUALIFICATIONSBachelor's Degree from reputable hotel school preferred
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