**Job description**:
A fantastic opportunity exists for an enthusiastic Contracts Administrator to join a Global leader in the Scientific and Medical field Your focus will be to support the sales and service teams by managing customers expectations and handling contract enquiries, providing exceptional service to nurture existing customer relationships, and contributing to the smooth flow of administration tasks within the service team.
**For you**:
- Supportive and collaborative team - on the job training and support
- 6 Month Full Time Contract
- Immediate Start
- Flexibility to Work From Home
**Key Responsibilities**:
- Support service sales team in developing contract quotations for new opportunities
- Monitor instruments for warranty expiry, proactively developing contract quotations for customers
- Follow up all contract quotations to ensure customer acceptance & manage invoicing
- Ensure all contract details are accurately entered and maintained in service management system
- Schedule contractual Preventative Maintenances, ensuring required parts are ordered and delivered in a timely fashion
- Monitor and report contract performance against the Contractual Service Level Agreements, proactively reporting and managing any non-conformance
- Manage renewal process for existing contracts, ensuring customers receive contract renewal details at least 90 days prior to current contract expiry
- Proactively report renewal performance against targets
**To be successful wil demonstrate**:
- Education background in Science field highly advantageous
- Previous sales, customer service or contracts administration experience
- Meticulous attention to detail
- Passion for providing superior customer service and achieving results
- Excellent communication skills both written and verbal
- Strong organizational skills and time management capabilities
This is a full-time contract role, working Monday to Friday between 9am to 5pm commencing immediately. Your technical capability and willingness to work in a multifaceted environment will see you thrive in this business and you will be rewarded with an attractive hourly rate and the possibility of extension
Note: You may be required to provide evidence of your COVID-19 vaccination status.