Who are we?
Experience Co forms a part of the Experience Co. group (ASX: EXP) which is an adventure tourism company founded in 1998 with the vision of becoming the largest and most respected adventure tourism company in the world. We offer the best of the best in adventure experiences with numerous locations throughout Australia and New Zealand.
As a business, we empower our employees to do what they do best – deliver extraordinary experiences.
Reef Unlimited forms part of the Experience Cogroup, operating a diverse fleet of vessels across Cairns and Port Douglas. Our portfolio includes Reef Magic Cruises, Dreamtime Dive & Snorkel, Big Cat Green Island, Fitzroy Island Adventures, and Calypso Reef Cruises. We offer a wide range of experiences that showcase the incredible underwater world of the Great Barrier Reef, from vibrant coral gardens to breathtaking marine life – ensuring our customers from around the world have adventures that inspire, excite, and create lasting memories.
In addition to our regular tours, we deliver private charters and group experiences, including adventures on our latest charter vessel, Aquarius II.
About the role
As our Event Coordinator, you will be at the heart of delivering seamless and memorable experiences for our clients. This role is diverse and hands-on, offering the chance to work closely with a wide range of stakeholders across the business. You will act as the direct channel between our MICE/Sales teams, clients, and agents to coordinate Reef Unlimited group and charter events, ensuring every detail is carefully managed.
Your day-to-day responsibilities will include:
* Preparing run sheets, contracts, and invoices.
* Maintaining accurate records and updating databases.
* Coordinating all operational requirements for charters and events.
* Liaising with external suppliers to ensure smooth delivery.
* Engaging with cruise ship agents and coordinating charter logistics.
* Overseeing on-the-day coordination of group and charter travel.
* Maintaining and updating the charter calendar.
* Working with internal departments to support planning and reporting.
About you
We are looking for someone passionate about adventure tourism who thrives in a hands-on, engaging environment. You will have proven experience in an Event Coordinator or Sales role, with the confidence to manage multiple projects and competing priorities. Strong organisational skills and the ability to think on your feet are essential.
You will be proactive, detail-oriented, and professional in representing our brand. Excellent communication and interpersonal skills are key, as you'll work closely with internal teams, external suppliers, and stakeholders. We're looking for someone who can balance independence with collaboration, exercise discretion with sensitive matters, and build strong relationships at all levels.
Most importantly, you bring a positive, can-do attitude and genuine enthusiasm for creating memorable experiences. Analytical, innovative, and ready to take ownership, this is the perfect opportunity to make your mark.
Our benefits and perks
* Employee Benefit Discount Program to check out our products
* Employee Referral Program
* Newly launched Employee Wellbeing Platform
* Additional leave purchase plan
* Reward and Recognition Programs
* Training and study assistance provided
* Career pathways developed to get you to the next level
Don't miss out on joining a leading company that welcomes innovated ideas and is dedicated to providing quality services. If you are ready to escape the ordinary, apply now.
Don't meet every single requirement? At Experience Co we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.