Overview
Bring your coaching and leadership skills to a role where you're right at the centre of the action – driving momentum in a fast paced environment where no two days are the same. You'll confidently juggle competing priorities, balancing your own workload while staying closely connected to the team and actively aware of what's happening on the floor. You anticipate issues early, step in decisively and keep important work moving forward. From supporting frontline operations and resolving complex cases to coaching people and engaging with stakeholders, you bring energy, clarity and sound judgement. Approachable and people focused, you lead by example, thrive on variety and take pride in making a meaningful impact every day.
Responsibilities
At the centre of the Regional Service Centre, you'll balance your own operational workload while staying closely connected to the team – listening, observing and keeping your finger firmly on the pulse of day‐to‐day operations. You'll lead from the front, providing clear operational direction, identifying gaps in skills and capability, and stepping in early to resolve issues before they eskalate. As the last point of escalation before the Regional Service Centre Manager, you'll confidently manage complex and sensitive matters including disputes, compliance and licensing. With a hands‐on, curious mindset, you'll research solutions, ask the right questions and actively look for smarter, more efficient ways of working. You'll monitor and report on performance, close feedback loops, and drive a culture of continuous improvement that strengthens capability, consistency and customer outcomes.
Benefits
Enjoy a role with real influence, professional trust and variety – where your leadership makes a visible difference, your ideas are valued and you're supported to grow, develop and make a meaningful impact every day. The office offers ample free parking within walking distance. Flexible work arrangements are available after an initial 6‐month training period.
Qualifications
You're approachable and enjoy working with a wide range of people. You communicate clearly at all levels, handle sensitive conversations with professionalism, and use legislation, policies and procedures to guide sound decision‐making. With some leadership or supervisory experience, you enjoy supporting others and delivering practical, high‐quality outcomes. Personable, adaptable and respectful, you build trust easily and take pride in doing things the right way.
Please refer to the attached Position Description for Key Outcomes and Accountabilities and Candidate Attributes for this role.
Occupational group: Management
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