Overview
Join our dynamic team as a Claims Advisor at our Sippy Downs headquarters. This role will be central to Youi’s reputation and relationships, and is crucial in end to end service delivery of claims when our customers need us the most. By being the point of contact for clients and all service providers, you\'ll utilise your exceptional problem-solving and communication skills to ensure your Youi clients have a positive and memorable claims experience.
Responsibilities
- Onsite and full-time, working Monday to Friday
- Manage your own portfolio of claims
- Help our customers in their time of need by processing their claims from start to finish
- Problem solving on a daily basis to reach outcomes that work for both our clients and Youi
- Be a direct point of contact for customers, service providers and assessors to ensure the smooth processing of each claim
Qualifications
- Experience in administration, with high attention to detail
- Familiarity with case or portfolio management is a plus
- Exceptional oral and written communication skills
- Effectively present and articulate information
- Skilled at multitasking and thriving in high-pressure environments
- Strong problem-solving skills and sound decision-making capabilities
Don\'t tick every box? No worries! We understand that many skills are transferable, so even if you don\'t tick all the boxes, we encourage you to apply.
Perks And Benefits
- Great work/life balance with set start/finish times
- 22 days annual leave, plus volunteer leave, and yearly salary reviews
- Career progression opportunities – we believe in promoting from within
- Paid induction training and ongoing career development
- An awesome work culture that encourages creativity and celebrates diversity
- Ideally located surrounded by numerous eatery and retail options
- An award-winning reward and recognition program
- Discounted insurance products
- Discounted gym memberships through Fitness Passport
- Free skin checks, flu jabs, and wealth mastery sessions
- Onsite barber, brow bar, massage therapist, mobile mechanic and car detailing
- End of trip facilities
- Casual dress code
Keen? Join our mission to revolutionise the insurance industry by putting the customer first. Apply now to join our Claims team, and be part of our growing success story!
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