Established in 2007, CDC Data Centres is Australia's leading operator of sovereign, secure, world‑class data centre facilities. Headquartered in Canberra, CDC operates multiple facilities across the ACT, NSW, VIC and New Zealand, providing secure data‑centre configurations that support co‑location, containerised and hyperscale compute environments. All campuses are interconnected with high‑speed carrier‑grade networks.
At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe everyone's unique experiences enable us to deliver meaningful benefits for our people, clients and communities. Our mission is to attract, retain and grow the world's best data centre team.
Our people are responsive, innovative and trusted in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs of today and tomorrow.
About the role
In this role you support a broad team of staff responsible for the maintenance, repair and incident response of critical services and systems covering Electrical, Mechanical and Fire. The Service Technician – Shift Team is the first to respond to alerts and alarms, assign severity, prioritise rectification and determine whether escalation is required to third‑party contractors.
Shift‑team members will proactively perform inspections to ensure all critical infrastructure is operating as designed and identify any possible risks. The position monitors critical infrastructure 24/7, making quick decisions on prioritisation and escalation based on experience. The shift team assists with monitoring all contractors conducting critical work and ensures strict adherence to pre‑defined MOPs.
Other responsibilities include:
* Respond quickly to all service requests and emergency faults.
* Undertake initial fault finding on equipment, determine the cause and implement remedial action.
* Provide estimated timelines for repairs with key internal teams so client communications can be coordinated.
* Undertake critical switching in the event of a failure to ensure no disruption to critical services.
* Ensure all planned contractor maintenance activities are completed in accordance with the MOP and CDC policies.
* Timely hand‑over of work to ensure a clean transition between shifts.
* Undertake daily site reviews to ensure all infrastructure is operating correctly.
* Assist with addressing issues identified within maintenance reports.
* Communicate all identified risks immediately as they are identified.
* Provide support to clients as required or directed by management.
* Enforce safe work practices in accordance with CDC policy and procedures.
* Assist with writing procedures for critical maintenance and emergency operations.
* Assist with BAU operations.
About you
* Trade or tertiary qualification (Electrical, Refrigeration, Mechanical, Mechatronics, Fire, Telecommunications).
* 2+ years of trade or critical facilities experience.
* Experience in critical infrastructure environments and strict adherence to procedures and policies.
* Experience operating Building Management Systems (BMS) or Energy Management Systems (EMS).
* Exposure to data centre equipment – CRAC units, UPS, generators, fire systems, etc.
* Experience managing all site critical infrastructure to ensure continuity of services with no disruption to clients or standard business operations.
* Experience utilising electronic monitoring systems to proactively monitor site conditions, respond to alerts and alarms, generate reports and assist in root cause analysis.
* Strong documentation skills with experience creating incidents on internal incident management systems accurately and timely.
* Strong technical fault‑finding skills.
* Experience identifying improvements to processes and procedures related to response and maintenance of critical services.
* Experience escalating all critical service issues with potential impact on clients or redundancy.
* Experience assisting senior staff with root cause analysis reporting of equipment failures with suppliers and contractors.
* Ensuring contractors maintain or operate critical infrastructure in accordance with processes and procedures.
* Strong communication skills to convey complex technical information to non‑technical audiences.
* Ability to speak confidently and communicate clearly with management and customers.
* Ability to work well under pressure during system failures.
Desirable
* HV electrical switching certification.
* Work‑health safety certification.
* Prior experience with a commercial data centre provider in a similar role.
* Experience supervising or coordinating staff, contractors and suppliers qualified to operate or maintain critical infrastructure and prioritising staff workload.
* Low voltage rescue certification.
* First aid qualification.
Essential
* Australian citizenship and ability to obtain an NV1 security clearance.
* Work on a rotational 12‑hour shift roster: 2 days – 2 nights – 4 off.
How to apply
If you're looking to be part of Australia and New Zealand's leading large‑scale data centre innovator, submit your resume and cover letter by clicking Apply.
Equal opportunity statement
We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and encourage everyone to bring their authentic selves to work.
Closing Date
Applications close 4:59 pm Friday, 2nd of January 2026.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Facilities Services
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