Overview
Are you passionate about delivering exceptional IT support and customer service?
Join our State Government client as a Service Desk Analyst and play a key role in supporting critical infrastructure across WA.
As part of our client's Service Delivery team, you'll be the first point of contact for technology-related issues, providing high-quality support for hardware, software, mobile devices and internal systems.
You’ll work in a collaborative, ITIL-aligned workplace, supporting a wide range of users and technologies.
Responsibilities
Provide first-level support for IT systems and services
Install, maintain and support technology systems
Perform account management (Active Directory, Exchange)
Maintain accurate records in the ITSM toolset
Support technology projects and process improvements
About You
ITIL Foundation certified or experience in an ITIL environment
Strong technical aptitude in IT support
Experience with mobile device management (iOS/Android)
Excellent communication and interpersonal skills
Strong problem-solving and time management abilities
Apply
If this sounds like the job for you, hit Apply Now and submit your latest resume.
For any questions, please email Brendan at
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link 1f requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.
If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities.
For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via Do not submit any sensitive personal information in your resume.
Required Skill Profession
I.t. & Communications