Hotel Manager/Citiclub Hotel
Citiclub Hotel Trading as Ninth Grange PTY LTD, located in heart of Melbourne, is seeking an experienced Hotel Manager to join our team.
Citiclub Hotel is a well-established hotel brand that offers high-quality accommodation, food and beverage services, and event facilities. We pride ourselves on delivering exceptional customer service to our guests, and we are looking for a passionate and dedicated Hotel Manager to help us continue to provide the best possible experience.
**Job Type**: Full-time, Permanent
**Annual Salary**:$65,000 to $75,000
**Duties and Responsibilities**:
- Overseeing daily hotel operations and ensuring exceptional customer service is delivered to guests
- Managing and supervising hotel staff, including hiring, training, and performance management
- Developing and implementing policies and procedures to ensure efficient hotel operations and compliance with relevant laws and regulations
- Managing budgets, financial plans, and forecasting hotel revenues
- Building and maintaining relationships with clients, vendors, and suppliers
- Implementing strategies to increase hotel occupancy and revenue
- Handling guest complaints and resolving issues in a timely and professional manner
- Maintaining and monitoring hotel facilities and equipment to ensure they are in good working condition
- Preparing and presenting regular reports to senior management
**Skills and Qualifications**:
- Minimum qualification of a Diploma in Hotel Management or a relevant area of study
- A minimum of 2 years experience in a Hotel Manager or equivalent role
- Strong leadership, interpersonal, and communication skills
- Excellent customer service skills and the ability to handle guest complaints and resolve issues effectively
- Excellent problem-solving and decision-making skills
- Robust financial management skills, including budgeting, forecasting, and financial analysis
- Proficient in using hotel management software (Especially RMS) and systems
- Excellent organizational and time-management skills
**Salary**: $65,000.00 - $75,000.00 per year
**Benefits**:
- Employee discount
- Professional development assistance
- Salary packaging
Schedule:
- 8 hour shift
Supplemental pay types:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- MELBOURNE, VIC 3000: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma (preferred)
**Experience**:
- 1-2 (required)
Work Authorisation:
- Australia (required)
Work Location: One location