Customer Service Representative
At Jaybro, we are a leading supplier of building materials for construction sites, road and civil construction, local government, and more. We are currently seeking a friendly, passionate and customer-focused individual to join the Trade Sales Team.
As a member of our team, you will be responsible for ensuring our customers receive excellent service and support in their purchases.
About the Role
In this role, you will work alongside a fun and experienced team to provide expert product knowledge, answer calls, process orders, and resolve customer enquiries. This role focuses on managing inbound enquiries and proactively generating outbound sales across our range of product categories.
Responsibilities
* Manage inbound and outbound phone calls, emails, and web enquiries from trade customers and convert sales
* Proactively contact white space - dream list, drop offs, new customers to promote products, campaigns, or offers
* Follow up quotes to closure managed in Salesforce
* Identify opportunities for cross-sell and upsell across product categories (consumables, safety, PFF, traffic, fencing, tools and hardware)
* Process and follow up sale orders and quotes in a timely manner and accurately in the system (SAP)
* Work in collaboration with Trade Sales and Business Development teams to support sales in the region
* Manage margin, contract pricing, discounting and price increases effectively to ensure GP maintenance
* Build and maintain strong relationships with customers, ensuring a high level of service and retention
* Ensure customers receive prompt and accurate responses to inquiries as well as resolution to issues or complaints
* Liaise with warehouse and operations teams to ensure timely order fulfilment
* Accurately enter and maintain customer data in CRM/ERP platforms
* Maintain up-to-date knowledge and training of Jaybro's full product categories, range and processes
Requirements
* Proven experience in Customer Service/Sales with inbound and outbound calls, upselling and cross-selling, preferably in a construction-related industry.
* Excellent communication skills, both written and verbal.
* Strong attention to detail and accuracy.
* Ability to multitask and prioritise competing demands in a fast-paced environment.
* Proficiency in Microsoft Office, ERP systems and experience using CRM software.
* Highly motivated and able to work independently as well as in a team environment.
* Participate in necessary trade sales training specific to your role.
Benefits
* Competitive salary + Profit Share Scheme
* Certified as a Great Place to Work Work in a fun and supportive work environment
* Great company culture & high employee engagement
* WHEREFIT discounts
* Career advancement, personal training & development programs
* Dynamic and supportive Management & Team
Jaybro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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