Our team's mission is to look around corners for innovations meaningful for Amazon customers. We obsess over ideas, activities, and trends that could be differentiating for customers. We bring those ideas to teams across Amazon to ideate and invent.
Amazon is looking for an experienced, talented and detail oriented individual to join our Customer Experience and Business Trends team. The right candidate will have a passion for identifying opportunities to improve customer experience and assessing the landscape for innovations, demonstrate analytical thinking, problem-solving skills, and strategic thinking, have experience influencing and earning the trust with senior stakeholders and driving business teams to take action, have a strong sense of urgency and commitment, and possess remarkable creativity and excellent business judgment.
In this position, you will innovate, build new methodologies to generate insights, and make recommendations to senior leaders and drive actions that directly impact our current and future customers.
Key job responsibilities
Explore potential business opportunities and translate them into concrete hypotheses and analysis requirements
Identify opportunities for our customers, and influence Amazon to improve and invent both existing and future CX.
Deliver large and complex studies, including scoping, designing methodology, collecting and analyzing data, and presenting recommendations to international senior management
Build strong relations with stakeholders to understand their challenges and priorities, define research roadmap, and drive actions through insight delivery
Support hiring and onboarding of new team members and contribute to our high performing culture
Share best practices and results: Partner with colleagues across our global team to identify areas for collaboration, drive continuous improvement and incorporate best practices
About The Team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).
Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.
Basic Qualifications
7+ years of product or program management, product marketing, business development or technology experience
Master's degree or equivalent
Experience owning/driving roadmap strategy and definition
Experience in areas such as market research, statistics, finance or qualitative/quantitative research
Experience in product or program management, product marketing, business development or technology
Experience as a product manager or owner
Experience owning technology products
Preferred Qualifications
Experience in using statistical analysis to identify issues or opportunities for improvement
Experience working across functional teams and senior stakeholders
Experience with feature delivery and tradeoffs of a product
Acknowledgement Of Country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Company - Amazon Commercial Services Pty Ltd
Job ID: A3177992