* Lead the systems and processes that power seamless, customer-focused lending.
* Drive operational excellence, transformation, and high-performing teams across Lending Operations.
* Permanent, full-time opportunity | Hybrid work arrangements on offer | Based in Newcastle.
Purpose of the role
Driven by our purpose of helping our customers and communities thrive, NGM Group proudly delivers customer-owned banking to more than 600,000 Australians under the Greater Bank and Newcastle Permanent brands. As we continue to strive for excellence, our Lending Operations team is working to deliver clearer processes, smarter decisioning, and better experiences for our customers and broker partners.
To support this work, we're seeking an Operational Effectiveness & Enablement Lead – Systems & Infrastructure to elevate the performance and reliability of our Lending Operations. Leading a dedicated operational team, you'll ensure our systems, processes, and infrastructure run efficiently, support strategic objectives, and meet regulatory expectations. You'll minimise operational credit risk by keeping lending systems and processes well-managed, compliant, and continuously improving. From coordinating and maintaining core platforms to monitoring, auditing, and optimising workflows, you'll create a seamless, customer-focused lending environment. You'll also drive enhancements that boost efficiency, strengthen governance, and deliver high-quality outcomes for both internal and external stakeholders.
What will your key responsibilities include?
* Ensure compliance with NGM's loan policy, legislative requirements, and Risk & Compliance obligations.
* Lead system upgrades and enhancements to ensure timely delivery with minimal downtime or business interruption.
* Manage and oversee UAT for lending systems and project-related changes.
* Implement, support, and champion new processes and procedures across Lending Operations, ensuring departmental manuals remain current.
* Review operational reporting and workflow data to evaluate workload, assess performance against benchmarks, and provide recommendations to Lending Operations leaders.
* Provide accurate reporting, data, and analysis to support effective departmental operations.
* Build strong relationships and communication channels with internal and external teams to enable effective project integration and collaboration.
* Manage project budgets in line with corporate expectations and participate in assigned projects as directed by the Senior Manager.
* Develop, coach, and motivate team members to maximise productivity and performance.
What are we looking for?
* Demonstrated experience in people leadership, with the ability to inspire and motivate teams to achieve high performance and meet operational targets.
* Strong relationship and vendor management skills, including building and maintaining effective partnerships with internal and external stakeholders.
* Proven project management experience, including coordination of multiple initiatives, budgeting responsibility, and oversight of system-related budgets.
* Excellent communication and negotiation skills, with the ability to convey information clearly and influence outcomes across a variety of audiences.
* Experience driving change and transformation in the systems space, including implementing new processes, managing system enhancements, and optimising workflows.
* Technical troubleshooting and operational knowledge across lending platforms is desirable, though deep technical expertise is not required.
* Strong analytical, organisational, and time management skills, with the ability to prioritise competing demands and ensure accuracy in reporting and operational processes.
Why join us?
Beyond the expected perks that we're proud to offer like fitness passports, corporate health insurance, and paid parental leave, we go the extra mile to offer benefits that truly enhance your work-life balance, career growth, and sense of belonging.
* Boredom? Never heard of it.
We're all about challenging, stimulating work that sparks innovation, fuels passion, and keeps you inspired every day.
* We're all about bringing people together
* whether it's through open conversations, a culture of respect, or just having a laugh in a truly inclusive workplace.
* Learning never stops here.
Whether it's LinkedIn Learning, formal training, career coaching, study leave, or even a great podcast rec, we support every kind of growth—professional and personal.
About us
As one of Australia's largest customer-owned banks, we're a driving force in customer owned banking, operating under the trusted brands Greater Bank and Newcastle Permanent. With over 200 years of combined experience, we've helped hundreds of thousands of Australians achieve home ownership and providing a genuine alternative to the big banks—all while strengthening the communities we serve. At the heart of everything we do are our core values:
* Lead with heart
– We genuinely care about achieving better outcomes for our customers and communities.
* Own the action
– We build trust by doing things the right way, with honesty and transparency.
* Embrace opportunity
– We look ahead, focusing on our strengths and expertise to challenge the status quo.
* Thrive together
– By working as one, we create the best possible future for our customers and communities.
And we're just getting started. Join a team shaping the future of trusted banking and make a real impact where it matters most.
NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a
skills assessment
, comprehensive
background check
,
Bankruptcy Check
and a
Nationally Coordinated Criminal History Check.
We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.