Job Title: Food & Beverage Attendant
Location: Mantra Club Croc, Airlie Beach, Queensland, Australia
We are seeking a warm and welcoming individual to join our team as a Food & Beverage Attendant. In this role, you will have the opportunity to provide exceptional service to our guests and make every moment a memorable one.
Purpose
The purpose of this position is to warmly welcome our guests and accompany them on a delightful journey through our culinary offerings.
Primary Responsibilities
* Create a Welcoming Atmosphere: Turn every moment into a memory and every experience into a story by creating a welcoming and friendly atmosphere.
* Solve Problems: When challenges arise, transform obstacles into opportunities and showcase your problem-solving abilities and unwavering positivity.
* Elevate Dining Experiences: Elevate dining experiences with personalized food and beverage suggestions within outlets and events.
* Upselling: Craft an unforgettable experience that leaves our guests craving for more by upselling in a way that adds value to their stay.
* Product Knowledge: Proactively source information to increase your product knowledge and stay up-to-date with our latest offerings.
* Communication: Confidently communicate with guests and colleagues for seamless teamwork and ensure that every guest feels valued and respected.
* Team Player: Take pride in your space, setting up and packing service areas meticulously and demonstrate a collaborative spirit by working effectively with your colleagues.
Skills and Experience
* Customer Service: Proven track record in customer service within the hospitality sector.
* Food & Beverage Protocols: Proficiency in food & beverage protocols, encompassing table service, beverage expertise, event service and coffee crafting skills.
* Adaptability: Adaptable within diverse food & beverage settings, with flexibility across different schedules including early mornings, evenings, weekends and public holidays as required.
* Certifications: Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory.
* Passion: Passion for engaging with patrons and collaborating within a team of diverse professionals.
At Accor, we welcome you as you are and help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.