Base Salary + Superannuation + SIP Bonus
Join our vibrant team at GWA, where our rich Australian and New Zealand heritage, technical expertise, and innovative drive, combine with our iconic brands to create something truly extraordinary. For over a century, we've been crafting innovative, high-quality products for homes and offices, including market-leading brands like Caroma, Methven and Clark.
About the role
We are seeking a Customer Experience Centre Consultant to join the team at our brand new Caroma Experience Centre. This position, located in Osborne Park, demands flexible part-time availability from Tuesday to Saturday (34.4-hour working week). Please note that working every Saturday is a requirement.
In this role, you will act as the front line “face of GWA” to our Retail, Builder, Design, and Commercial customers that visit the Caroma Experience Centre. Your responsibilities will include:
* Servicing walk-in customers, handling phone & email inquiries, and conducting remote online consultations as required.
* Consulting with customers regarding their bathroom, kitchen, and laundry layouts, product requirements, and creating specifications.
* Proactively reaching out to external stakeholders and various industry sectors to create new opportunities and maintain existing business opportunities.
* Following up on pipeline contact database, managing workflow of all new and existing opportunities within a reasonable timeframe.
* Assisting and attending experience centre events during and/or outside of business hours as per schedule.
* Leading and following up with visitors to the experience centre and post-events, including workflow of opportunities and database management.
About you
Along with a minimum of 2 years’ experience in a similar role, you will:
* Have superior customer service and greeting skills.
* Be adaptable and agile, with a demonstrated ability to create excellent customer experiences.
* Take responsibility for your own learning by adopting a mindset and work practices that facilitate continuous development.
* Industry experience in interior design within the renovation and replacement sector is highly desirable but not essential.
What can you expect from us?
Join us on our journey from Good to Great, collaborating with inspiring colleagues, engaging with iconic brands, and contributing to a business with a legacy of strong growth. Take the first step towards an exciting career and become part of a team dedicated to delivering exceptional customer experiences and making a positive difference. We value passion, potential, and a willingness to learn.
We offer a supportive and collaborative culture with:
* Free onsite parking
* Competitive remuneration
* An immersive onboarding program
* Opportunities for learning and growth through our Learning & Development programs
* ‘Great Rewards’ program with discounts and cashback rewards at your favorite stores
* ‘Bathrooms & More’ program with discounts on our products
* Volunteer and Community Service Leave
* Health & Wellbeing Services with 24/7 in-app access to medical advice, safety support, and mental healthcare for you and your immediate family members
* Medibank Health Insurance discounts
Ready to apply?
Click the apply button to build your career with us!
Please note: You must be a citizen, permanent resident, or hold relevant employment visas and approvals for this position.
We are not accepting applications from agencies at this time.
How do your skills match this job?
Sign in and update your profile to get insights. Your application will include questions about:
* Your base salary expectation
* Your availability to start
* Your working rights for this location
* Your experience in retail sales or showroom consulting
* Tools used to manage customer relationships
* Comfort attending industry events outside standard hours
GWA Group has a long history of innovation and dedication since 1886. We are proud of our heritage, iconic brands like Caroma, Methven, and Clark, and our inclusive culture.
At GWA, we're a supportive community committed to making water experiences extraordinary. Our focus on water sustainability, customer-first values, and community engagement creates a positive ripple effect, helping consumers enjoy our products and contribute to water conservation.
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