Job Title: Retail Consultant
We are looking for an enthusiastic and proactive individual with strong interpersonal skills to join our Member Engagement team as a Retail Consultant.
As a key member of our team, you will be responsible for establishing and maintaining relationships with our members, exceeding customer expectations, and providing exceptional service.
This is an exciting opportunity to work in a supportive and collaborative environment where you can make a positive impact on people's lives.
Key Responsibilities:
* Hit the ground running with our comprehensive training program, upskilling in systems, customer service, and sales, and product knowledge.
* Join a tight-knit team who back each other in a workplace that values diversity, inclusivity, and employee well-being.
* Help people value and appreciate your care, and our products and services, offering lots of variety and daily new experiences.
* Drive sales by focusing on members' needs and providing immediate and effective solutions with our range of products and services.
What We Are Looking For:
* Our values are designed to shape and reinforce our desired ways of working. We seek talented individuals who want to shine in a role where their personality is welcomed and who are driven to shape their career with us.
* The successful applicant will demonstrate face-to-face customer service experience, over-the-phone customer service experience, prior experience achieving sales targets and KPIs, self-driven motivation, proficiency in navigating multiple systems, enthusiasm, resilience, and commitment to providing a positive member experience.
What We Provide:
* We believe in maintaining a diverse and inclusive workplace, making everyone feel welcome, supported, and appreciated for who they are and what they bring to our business.
* A range of exclusive employee benefits, such as great discounts on insurance and accommodation at all RACV resorts, free basic emergency roadside assistance, and the ability to support your community through matched giving programs, volunteer days, and team fundraising.