We are seeking a dedicated professional to join our world-class team in Malaga. This opportunity will enable you to contribute to the flawless maintenance and repair of critical laboratory equipment.
Key Responsibilities:
* Ensure accurate repair and calibration of equipment to certified standards.
* Meet and exceed customer expectations for accuracy and turnaround time based on service level agreements.
* Communicate effectively with internal and external customers regarding the progress of instrument calibration, maintenance, and repairs.
* Complete all activities in a professional and reliable manner to ensure customer satisfaction.
* Perform calibration, maintenance, and repairs according to QA and NATA accreditation in pressure, temperature, and electrical calibrations.
* Assist the service organization in achieving revenue targets through the completion of calibration, maintenance, and repairs.
* Foster partnerships with customers by offering outstanding advice and technical support.
* Collaborate with the commercial team to communicate customer needs and achieve sales and margin targets.
* Work under the supervision of a NATA signatory to ensure all accreditations are met.
Frequent Contacts:
* Internal:
o Customer Care Service
o Calibrations Manager
o Commercial Organization
o Technical Service Engineers
* External:
o Clients
Requirements:
* Trade and/or Engineering (Electrical/Instrumentation) Qualifications.
* Experience in a technical support role is preferred.
* Proven knowledge of equipment within the portfolio and experience in calibration and repairs of electrical, pressure, and/or temperature calibrators.
* Experience in a laboratory or other quality-regulated environment.
* Strong problem-solving skills and the ability to work autonomously.
* Excellent interpersonal, communication, and listening skills.
* Professional appearance and a positive, upbeat attitude.
* Strong organizational skills with the ability to prioritize and meet deadlines.
Benefits:
* A comprehensive benefits package.
* Health & Wellbeing programs.
* Employee Assistance Program providing confidential support for personal and work-related issues.
* Flexible work arrangements.
* Extra leave policies.
* Paid volunteer time to support non-profit organizations.
* Learning & Development opportunities.