Atlassian administrator (toowong)

The role

The Atlassian Administrator will be instrumental in advancing and enhancing the Atlassian Platform facilitating better collaboration between employees and projects. This role requires leveraging industry-specific product knowledge to help the Collaboration Platform team achieve their full potential and adhere to best practices for the business.

• Configure, maintain, and support the Atlassian suite of tools-based industry best practices.
• Manage user permissions and access in accordance with security policies.
• Support the administration of Atlassian stack.
• Troubleshoot and resolve issues with Atlassian tools and integrations.
• Collaborate with the Cloud Platform team and other user groups to integrate.
• Work closely with internal teams to understand business challenges and build solutions.
• Document configuration changes, procedures, and processes related to Atlassian tools.
• Help users navigate the platform by responding to their ad‐hoc assistance requests.
• Gather business process requirements, optimise Jira/Confluence setups and workflows, and identify areas for functional improvements.
• Work with external vendors and create support tickets with 3rd‐party vendors to find solutions as required.

What experience you'll bring

• Two years of hands‐on experience administering Atlassian products.
• Proficiency in configuring and customising Jira workflows, screens, fields, and reports.
• Strong understanding of permissions schemes and security configurations in Atlassian tools.
• Ability to troubleshoot and resolve issues independently and as part of a team.
• Excellent communication skills with the ability to interact with stakeholders at multiple levels.
• Atlassian Certifications in Jira and Confluence Administration are highly desirable.
• Experience with scripting.
• Familiarity with Agile methodologies and experience in the Australian insurance sector are highly desirable.

Location – All Sites

This role is available at any of our Brisbane and Sunshine Coast locations, providing flexibility to choose the office that suits you. Our Toowong office is close to the city with easy public transport and parking options while our North Lakes offices are within walking distance of some of the north side's best retail locations. If you love a view of the water, consider our Kawana office on the edge of Lake Kawana, only a five‐minute drive to the nearest beach.

Our Perks

• Be rewarded: recognise high performance and reward our people for their hard work through bonuses and other perks.
• Work flexibility: options to work from home two days per week.
• Options for leave: volunteer days, an additional paid "ME" day, paid parental leave, and the opportunity to purchase additional leave.
• Grow with us: learning and professional development opportunities.
• Give back: the A&G Difference program gives you the power to change our community for the better through volunteering, fundraising, and donation opportunities.
• Take care of yourself: wellbeing focus through a healthy mind and body hub, mental‐health support and fitness discounts.
• Celebrate the wins: we love sharing our successes and celebrating together – join events throughout the year, family fun days and annual celebrations.
• Save money: discounts on insurance products and partners, retailers, hospitality providers, and others.

Applications close: 14th October 2024