IT Support Engineer – Carlile Swim Paddington, Brisbane, QLD Full Time Join Australia’s most respected swim school network Be the Hands-On Support Behind Great Swim Schools Carlile Swim is looking for a proactive and hands-on IT Support Engineer to support technology across our swim schools and support office. You’ll be the go-to person for technical support, helping resolve issues, maintain devices and ensure systems run smoothly across multiple sites. About Carlile Swim: Carlile Swim is Australia’s oldest and most respected learn-to-swim organisation. Today we operate more than 30 swim schools nationally, delivering programs that help children become safer, more confident swimmers for life. As we continue to grow, technology plays a key role in supporting our teams and operations across every location. The Role: You will provide first and second level IT support across sites, both remotely and on-site. Working closely with the Technical Lead and vendors, you will troubleshoot issues, support users and help maintain a reliable and scalable technology environment. Key Responsibilities: Provide IT support across multiple sites via phone, email and service desk Troubleshoot hardware, software, device, printing and connectivity issues Act as an escalation point for on-site or complex issues Configure and deploy devices including iPads, PCs, printers and phones Support site technology including kiosks, connectivity and operational systems Manage user access, onboarding and Microsoft 365 administration Maintain asset registers, documentation and device lifecycle tracking Work with vendors and support projects, rollouts and system improvements About You: You are a practical IT support professional who enjoys solving problems and working across a range of systems. You bring- Experience supporting devices, systems and user environments Strong troubleshooting skills across hardware, software and connectivity Experience with Microsoft 365 and user access management Confidence working independently and with external vendors A customer-focused mindset and strong communication skills Experience in multi-site or field-based environments will be highly regarded. Why Join Carlile Swim? Work across a growing national organisation Be part of a supportive and collaborative team Gain hands-on experience across diverse systems and environments Make a meaningful impact supporting teams across Australia In return, you will work with an organisation that feels like a family, one that sets the PACE because its core values are at the heart of everything we do. At Carlile Swim we lead with PACE. Our people are Passionate, All In, Connected and always Evolving. Ready to Make an Impact? If you enjoy solving problems and supporting people through great technology, we would love to hear from you. Apply now to join Carlile Swim’s technology team. Carlile Swim is committed to protecting children and young people from harm. All appointments are subject to appropriate screening and safeguarding requirements.