Senior SAP Basis Administrator Position
Seeking a seasoned professional to provide technical expertise and support in SAP Basis and SAP HANA environments. The ideal candidate will have extensive knowledge of SAP solutions, architecture, and technical requirements.
">
Key Responsibilities:
* Provide advanced technical support by adhering to quality standards and regulatory requirements while ensuring compliance with company policies.
* Resolve complex incidents escalated by analysts through thorough root cause analysis and effective solutions implementation.
* Facilitate knowledge transfer by updating and managing the knowledge base, training new team members, and coaching analysts to enhance team capabilities.
* Manage and resolve complex tickets within agreed SLAs by collaborating with cross-functional support teams to maintain operational efficiency.
* Enhance customer experience by achieving high first call resolution rates, minimizing rejected resolutions, and case reopenings.
Skill Requirements:
* Architecting and defining complex and technical SAP solutions across multiple industry sectors, understanding of technology enablement as well as integration with other applications.
* Experience in numerous SAP enabled business transformation program lifecycles, gained in solution architect or senior leadership roles.
* Strong knowledge of SAP solution suite and technical architecture, ability to translate business challenges into technical solutions.
* Strong consulting and stakeholder management skills, demonstrable presentation and client-facing consulting and influencing skills up until C-suite levels.
* Understanding of SAP's product strategy, including positioning of S/4 HANA and enabling tools and complementary technologies.
Benefits:
* Mid-senior level position with opportunities for growth and development.
* Full-time employment with competitive salary and benefits.
* Collaborative work environment with experienced professionals.
Requirements:
* IT Services and IT Consulting industries experience.
* Strong technical skills and knowledge of SAP solutions.
* Excellent communication and stakeholder management skills.