Are you passionate about providing exceptional service and creating memorable experiences for guests? Join our dynamic team at Dorsett Gold Coast as a Full Time Concierge!
Dorsett Gold Coast is a stylish and contemporary hotel located in the vibrant heart of the Gold Coast. With breathtaking views, modern facilities, and exceptional service, we provide a world-class experience for both leisure and business travellers. Our team is dedicated to creating memorable stays for guests, offering an inviting atmosphere where comfort meets luxury.
As part of the globally recognised Dorsett brand, we take pride in upholding the highest standards of hospitality, and we’re looking for passionate individuals to join our team.
About the Role:
As a Concierge at Dorsett Gold Coast, you will be the face of the hotel, providing guests with personalised service to ensure they enjoy a seamless and unforgettable stay. You will be responsible for assisting with all guest enquiries promptly, ensuring that all interactions are warm, welcoming, and efficient. Your role is crucial in creating a positive impression and enhancing the overall guest experience.
You will also oversee the day-to-day operations of the Concierge space, including leading and coordinating the Porter team. This involves ensuring smooth arrivals and departures, efficient baggage handling, and maintaining an organised, welcoming environment that reflects the high standards of Dorsett Gold Coast.
Key Responsibilities:
* Greet and assist guests with requests in a courteous and friendly manger
* Assist guests in handling their baggage on arrival and on departure
* Provide information on hotel amenities, service, and local attractions
* Handle dining reservations, transportation bookings, and other special requests
* Anticipate guest needs and offer personalised recommendations to enhance their stay
* Collaborate with the Front Office team and other departments to meet guest expectations
* Maintain up-to-date knowledge of hotel facilities, services, and local attractions to offer tailored recommendations
What We Are Looking For:
* Previous experience in a concierge or a guest facing role is preferred
* Opera Cloud experience (preferred, not essential as training is provided)
* Excellent communication and interpersonal skills
* A passion for providing outstanding service and ensuring guest satisfaction
* Ability to work in a fast-paced environment with a positive attitude
* A positive attitude with the ability to work well both independently and part of a team
* Ability to work a flexible roster including weekends and public holidays
Why Dorsett?
* 50% off stays in our properties, globally
* Birthday Leave - a day to celebrate YOU!
* Employee Assistance Program
* Professional, friendly and supportive team
* Ongoing Professional Development
* Stunning location right in the heart of the Gold Coast
* Be part of an innovative global brand with a local vibe – we blend the best of both worlds!
What’s Next?
If you’re ready to join a fun, fast-paced and vibrant environment – we would love to hear from you!