Rewarding opportunity with an iconic logistics business | $65k-75k+ Super
- Seeking a confident & experienced Customer Service professional
- Permanent and secure full time position based in the Western Suburb
- Rewarding prospect with an iconic manufacturing business
- Seeking a confident & experienced Customer Service professional
- Permanent and secure full time position based in the Western Suburb
**About the role**
**Responsibilities**
Reporting to the General Manager, you will have the chance to support and enhance the experience of key customers. This will include but will not be limited to;
- Answering and responding to all calls and queries
- Updating and maintaining customer accounts
- Identify and resolve customer issues
- Provide updates on ETA's, delays, and service updates
- Organize bookings and any customer requests
- Implement and adhere to company processes and procedures
- Liaise with operations, accounts & management
- Following up with customers regarding account changes
- Provide product and service information
- General ad hoc duties as required
***
**Skills / Experience**
You will be customer focused and have a willingness to learn and develop your skills. Other skills and experience that are required are;
- Previous experience in a Customer Service role
- Experience working in Logistics, operations, or transport required
- Previous experience handling and prioritising customer enquiries
- Understanding the importance of quality and efficiency
- Experience using of SAP or Xero
- High attention to detail
- Strong administration skills
- Solution focused
***
**About the client**
Our client is a true market leader within the Logisitcs space. Located in the Western Suburbs, this organisation is looking for an experienced and hardworking professional to join a dynamic team culture in a permanent position. You will be motivated and caring, and keen to join a team environment where you can contribute to the success of the business.
📌 Customer Service Administrator
🏢 Sharp & Carter
📍 Melbourne