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IT Support Officer - Join Brecken Health in Bunbury and the South-West!
Are you a skilled and customer-focused IT professional looking for a rewarding opportunity in Bunbury? Brecken Health, a growing group of General Practices across WA's South-West region and Perth Metro area, is seeking a proactive IT Support Officer to join our friendly team. This role can be either full-time or part-time and is based in our Bunbury office, with regular travel across the South-West region to provide on-site support to our practices.
As part of our IT team, you'll be the go-to person for our admin, management, and clinical teams, ensuring smooth IT operations and upholding the highest standards of computer and internet security.
What we offer:
* Flexibility: Enjoy hours that can adapt to your needs (occasional weekend/after-hours work will be required).
* Supportive Culture: Thrive in a friendly and encouraging work environment.
* Growth Opportunities: Benefit from professional development, mentoring, and training.
About the role:
* Diagnose and resolve IT issues effectively through in-person support, phone/Zoom, and email.
* Respond promptly to inquiries, prioritising tasks and escalating when necessary.
* Take ownership of computer and information security protocols.
* Collaborate with the IT team and management to promote a strong security culture and deliver relevant training.
About you:
* Experience in a similar role;
* This role requires excellent communication and interpersonal skills, you will be required to provide excellent customer service and treat colleagues courteously and with genuine empathy;
* Ability to explain technical concepts clearly over the phone to users with varying levels of IT knowledge;
* Maintain absolute confidentiality regarding client and business information; and
* You will be visiting practices across the South-West region, so a current driver's license and your own vehicle are required.
To apply:
To submit your application for this position please apply via Seek with a cover letter and your current CV. If you have any questions about the role please email Charlotte at Please note that only shortlisted candidates will be contacted.
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Your application will include the following questions:
* How many years' experience do you have as an Information Technology Support Officer?
* Do you own or have regular access to a car?
* Which of the following statements best describes your right to work in Australia?
* Which of the following medical practice management software do you have experience with?
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