Job Opportunity
Enhance your technical support expertise with a leading commercial equipment manufacturer.
The Technical Support Representative plays a pivotal role in our organization's success by directly assisting customers.
Responsibilities:
* Provide phone support to end-users via calls from dealers, distributors, and sales representatives.
* Conduct initial analysis and basic troubleshooting via telephone and email for customers in a timely manner.
* Accurately document incoming call complaints into CRM Salesforce.
* Offer product information to customers.
* Ability to handle high call volumes and correspondence; multitask and escalate complex inquiries as needed.
* Follow up on service inquiries to ensure customers receive effective solutions and are satisfied with the outcomes.
Requirements:
* 2 years of call center experience or customer-facing role.
* Dental industry or similar technical troubleshooting experience.
* Experience in using web-based services and/or e-Commerce tools.
Key Skills:
* Strong commitment to teamwork, documentation, and verbal and written communication.
* Professional attitude in following protocol and guidelines.
* Excellent phone and customer service skills.
* Good oral and written communications skills.
Education: High School Diploma, Associate's Degree, or equivalent required.