Apply now Job no: ******
Full Time Position
Guaranteed base earnings
Paths for career progression with a trusted national brand
Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.
The Harvey Norman Warrawong Customer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always to their customers.
In this role you will:
Actively manage Harvey Norman customer repairs & servicing
Tag faulty products and liaise with our service agents & suppliers and keep the service database up-to-date
Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
Run weekly reports for repairs/service jobs as required by the Proprietor
Advise customers of arrival of stock and organise delivery as requested by the Proprietor
Be Health and Safety conscious
What we require:
Experience in (or ability to work in) a customer focused, successful retail business
Experience working in a high volume administration role
Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
Customer service champion with very strong communication and interpersonal skills
Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills
Familiarity with Australian Consumer Law (desirable)
Being full of energy, ambitious, confident and flexible
Friendly, outgoing, approachable and work well as a team member
Ability to service customers while managing work tasks around their needs
Going above and beyond to provide exceptional customer focused problem solving
Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services
What we offer:
Generous staff discounts
Harvey Norman is a strong advocate of career progression with a wide support network for professional development
An environment where good performance is recognised and rewarded
A flexible and positive work environment
If this role exhilarates your passion for a new opportunity then please submit your application for consideration.
Advertised: 03 Nov **** AUS Eastern Daylight Time
If you're keen to express your interest in working for a Harvey Norman Franchise, let us know.
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