Accelerate Your Technical Potential
We're seeking a skilled Field Service Engineer to join our team in Sydney, covering Australia-wide. Our work has a tangible impact on life sciences, diagnostics, and biotechnology.
The role is part of the Service team, reporting directly to the Service Manager. We offer a culture of belonging where your unique viewpoint matters.
Shape the Future with Us
We've shaped the future for over 175 years with groundbreaking optical and digital solutions. Customer focus, innovation, and teamwork are rooted in our culture. We lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering customers to build a better, healthier world.
Contribute to scientific discoveries and support surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges.
Key Responsibilities:
* Provide level 1 & level 2 customer support for service requests and emergency field servicing for products like surgical, UM, wide field, and stereo microscope for customers and sales teams.
* Assist with installations and commissioning, preventive maintenance, and troubleshooting for products like confocal, wide field, and stereo microscope with detailed records of all service activities.
* Collaborate with other service engineers, the sales team, and technical support to ensure seamless service delivery.
Required Skills and Qualifications:
* Certificate, Diploma or Degree qualifications in electronics, engineering or similar discipline is mandatory.
* Previous experience as a field service engineer, technician, or similar role is highly regarded. Experience working with microscopes and imaging systems is a significant advantage.
* Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues and repair complex electromechanical systems. Strong knowledge of computer hardware & software, with the ability to diagnose and resolve software-related issues.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
* Ability to travel within NSW and occasionally interstate within Australia.
* Must have a valid driver's license with an acceptable driving record.
* Ability to lift, move or carry equipment up to 10-15kgs, and work equipment installed on floor level.
Benefits and Career Development:
We offer comprehensive, competitive benefit programs that add value to our lives. Check out our benefits at Danaher Benefits Info.
Partner with us to help solve complex challenges, architecting solutions that bring the power of science to life. At our organization, we value diversity and contribute unique perspectives due to our diverse attributes.