Overview
A pivotal executive position that plays a critical part in shaping the future of the region and drives the delivery of Council's operational services.
Gladstone Regional Council is seeking an experienced and values-led General Manager Operations to provide decisive executive leadership across its core operational services. Reporting directly to the Chief Executive Officer, this role leads a large, geographically dispersed and multidisciplinary workforce delivering essential services including water, roads, parks, maintenance, waste, fleet and operational support for community-facing services.
Responsibilities
* Lead a large, geographically dispersed and multi-disciplinary workforce
* Shape service delivery for a growing regional community
* Executive leadership role with real frontline impact
About the region
Lying on the east coast of Queensland, the Gladstone Region is a one-hour flight or six-hour drive north of Brisbane. The region balances the community's lifestyle and opportunities for the 63,000 residents who call the locality home. This regional community enjoys a coastal and rural way of life, and is an attractive destination for investors, businesses, individuals, families, holidaymakers and professionals seeking a lifestyle upgrade. With a growing population and an increased focus on service standards, Council is entering a critical phase of operational and cultural maturity.
Role focus
This role is about leadership more than assets. It requires a visible, people-centred executive who can set clear direction, lift leadership capability, and embed a culture of accountability and delivery. You will lead through presence - engaging regularly with managers and frontline teams, reinforcing standards, and creating an environment where people feel supported, safe, and responsible for outcomes.
This is not a construction-led portfolio. It is an operational leadership role centred on service planning, maintenance practices, customer outcomes, safety, and accountability. You will bring clarity of priorities, strengthen leadership capability across diverse teams, and embed a performance culture that delivers what the organisation commits to.
Qualifications and experience
* Proven experience leading complex operational teams through change, strengthening performance at all levels, and resetting behaviours
* Local government experience is highly regarded however, the defining requirement is demonstrated success as a senior leader in a large, operationally complex environment with strong stakeholder and political awareness
* A commitment to safety first approach - both physical and psychological - strong judgement, and the ability to communicate with clarity and confidence across Councillors, executives, staff and community stakeholders
Opportunity details
This is a rare opportunity to shape culture, develop leaders, and leave a lasting impact on service delivery for the Gladstone community.
BEFORE APPLYING obtain a confidential Candidate Information Pack, visit mcarthur.com.au and enter #J8127. For a confidential discussion, contact Julie Barr or Rebecca McPhail on (07) 3211 9700.
Applications close COB Monday 2 March 2026.
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