Bridge IT Engineering is seeking Service Desk Officer to work for our large Queensland Government client.Role DutiesExperience providing excellent customer service to a diverse client base – QLD government experience an added benefitExperience with Ivanti Service Manager Service Desk software (or similar)Experience with Amazon Connect call management software (or similar)Experience supporting Apple and Android mobile devices using InTune company portal (or similar)Advanced communication skills in responding to clients with diverse backgrounds and varied professions, e.g. executives, scientists, field workersExperience in problem solving and troubleshooting techniquesGood technical knowledge and ability to work within a dynamic team environment.Essential Qualifications/Certifications/SkillsMicrosoft Windows desktop and tablet operating systemsMicrosoft 365 product suiteCitrixData network communicationsAmazon Connect call centre software (or similar)Highly Desirable Qualifications/Certifications/SkillsProvide quality first point of contact for customers for ICT incidents and requests.Respond to requests and incidents following a defined process, including escalation procedures.Provide feedback on Service Desk processes, procedures and documentation in a way that supports and improves the service provision delivered by the Service Desk.Use of InTune Company Portal and RSA SecurID tokens for mobility solutions.Mobile technologies (iPhone and iPad)Contact InformationYour ICT Recruiter for this Role: Shaheli SenguptaPlease note only shortlisted candidates will be contacted.Job DetailsSeniority level: AssociateEmployment type: ContractJob function: Information Technology, Consulting, and OtherIndustries: Information Services, IT Services and IT Consulting, and IT System Training and Support
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