Job Title: Account Manager
Job Summary:
* Manage and oversee the financial, administrative, and clerical functions of the Accounts Receivable team.
* Ensure efficient processing and collection of patient accounts and claims while leading a team to achieve financial goals.
Key Responsibilities:
* Patient Account Management: Oversee daily patient account reconciliation and ensure all financial transactions are processed accurately.
* Billing and Invoicing: Review daily billing lists, manage invoicing and follow-up of accounts.
* Aged Debtors Management: Monitor collection reports, manage collection processes for various debtor groups, in accordance with finance requirements.
* Adjustments and Refunds: Analyse and monitor refunds, manage the Refund Register, and address refund-related issues efficiently.
* Reporting: Provide daily receipts reports, bank reconciliation information, AR team reports, and monthly Key Result Areas Reports.
* Customer Service: Support staff and management with billing-related inquiries and investigate and resolve customer enquiries.
* Team Leadership: Lead and support the AR team, including recruitment, staff training, and ongoing performance management.
Requirements:
* Experience as an Accounts Receivable Officer in the Health industry (highly regarded but not essential).
* Leadership experience and ability to implement process improvement.
* High level of accuracy and attention to detail.
* Ability to time manage with a steady inflow of work and strict deadlines.
* Demonstrated effective planning, organisational and analytical solving skills.
* Ability to work effectively as part of a multi-disciplinary team.