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* Dynamic work environment and collaborative team culture
* Comprehensive learning and growth opportunities
* Situated at the foot of the Aussie Alps and on the banks of the mighty Murray River
About The Role
Closing Date: 19/06/2025
* Dynamic work environment and collaborative team culture
* Comprehensive learning and growth opportunities
* Situated at the foot of the Aussie Alps and on the banks of the mighty Murray River
The Service Desk Officer onsite at Wodonga will be a valued member of the IT team responsible for providing the first point of contact for AWH staff providing 1st level customer service support to incidents and requests while ensuring a high level of professionalism and within the agreed service level targets. The role oversees the requests and incident until completion and maintains an open communication channel between the requester and the technical support teams.
* Degree or Certificate 3 in Information Technology or related field, or currently studying or equivalent industry experience
* Knowledge of ITIL Framework
* Strong problem-solving capabilities with an analytical, methodical, and effective approach.
* Ability to communicate solutions to customer problems, via different methods of communication (email, phone, online, face to face)
* Ability to plan and prioritise work effectively in a dynamic work environment.
* Exceptional customer service skills providing a friendly, ‘can-do’ approach to resolving requests.
* Experience in working collaboratively to identify and implement continuous service improvement for IT.
* Current valid Australian Driver’s license
* Experience working in the public health sector or related industry
Employment Type: This is a fulltime opportunity.
For further details, please refer to the Position Description or alternatively contact Karen Gee at for a confidential discussion.
About Albury Wodonga Health (AWH)
AWH serves as the largest regional healthcare provider between Sydney and Melbourne, situated in the border cities of Albury and Wodonga. With a dedicated team of over 3,000 professionals, we proudly service a population of up to 300,000 across North-East Victoria and Southern NSW. Our extensive network encompasses two primary hospital campuses and an additional 22 sites, delivering a diverse range of emergency, surgical, women’s and children’s, community, mental health, allied health, and sub-acute services. Our growth continues with the opening of a state-of-the-art Emergency Department in 2024, and excitingly, the construction of a new hospital at our Albury site by 2028. This expansion will greatly elevate our ability to service the needs of our community, and we need a great team of people like you to accomplish this.
What awaits you at AWH?
We are committed to our Employee Value Proposition and will deliver on our key pillars of Growth, Balance, Contribution and Lifestyle. We provide comprehensive induction and training to set you up for success, offer exceptional Rewards and Benefits and continuously nurture your professional growth by providing opportunities for development.
Are you ready to become part of our team?
To uncover compelling reasons to embark on this career journey with us and become part of our fantastic team, please refer to our Candidate Information Pack.
Salary and terms will be in accordance with the relevant state EBA or Award.
AWH prioritises Equal Employment Opportunity, Ethical Practice, and embraces Cultural Diversity and Social Inclusion. We welcome applications from Aboriginal and Torres Strait Islanders. Please note that appointments are contingent on satisfactory pre-employment checks including Criminal Record check and working with Children checks.
Important Notice: All healthcare workers must maintain all vaccinations required by relevant healthcare regulations, guidelines, or their specific role within the organisation. In addition to mandatory vaccinations, AWH strongly encourage all employees to receive the COVID-19 vaccination and the seasonal influenza (flu) vaccination, as recommended by public health authorities and as a preventative measure to help ensure the safety and well-being of patients, colleagues, and the broader community.
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