Job ID : 2910305 | Amazon Web Services Australia Pty LtdAbout Amazon Web Services: Since 2006, AWS has been the world's most comprehensive and broadly adopted cloud platform.
It offers over 240 fully featured services across compute, storage, databases, networking, analytics, AI, IoT, mobile, security, hybrid, media, and application development.
AWS is expanding its infrastructure with more Availability Zones and Regions, including upcoming ones in Malaysia, Mexico, New Zealand, Saudi Arabia, and Thailand.
Millions of customers, from startups to enterprises and government agencies, rely on AWS for agility and cost savings.
Visit aws.amazon.com to learn more.AWS Sales, Marketing, and Global Services (SMGS) aims to drive revenue and growth across various customer segments, including public sector.
The AWS Support team provides world-class support to customers building mission-critical applications on AWS.As a member of the AWS Support team, you will be at the forefront of cloud technology, assisting clients in optimizing their use of AWS services.
Your role as a Cloud Support Engineer involves acting as a 'Cloud Ambassador', helping customers understand and utilize AWS products effectively.Do you want to work with the latest cloud computing technologies?
Are you interested in application architecture and integration?
Are you familiar with best practices for applications, servers, and networks?
If so, you might be the person we are looking for!What to Expect at AWS:Learn and utilize groundbreaking technologies.Apply advanced troubleshooting techniques to solve unique customer issues.Collaborate with engineers worldwide.Partner with AWS teams to resolve customer problems.Provide feedback to improve AWS services.Lead projects to enhance support processes and customer experience.Create tutorials, videos, and technical articles for the developer community.Handle complex customer issues across multiple AWS services.Role DescriptionThis position primarily supports AWS database services, including RDS (Aurora, PostgreSQL, Oracle), Database Migration Services, Lightsail, and others.As a Support Engineer, your main responsibilities include resolving customer cases via phone, email, and chat, applying advanced troubleshooting, and working closely with customers to identify root causes.You may also mentor new hires, develop training materials, collaborate with development teams on complex issues, participate in hiring, develop tools/scripts, and contribute to process improvements.Basic QualificationsExperience with administration of PostgreSQL, Oracle, or Amazon Aurora databases.System administration experience with Linux (Ubuntu, CentOS, RedHat) and/or Windows Server, including Active Directory.Networking troubleshooting skills (TCP/IP, DNS, routing, firewalls, LAN/WAN).Preferred QualificationsExperience with database troubleshooting and performance tuning.Experience setting up monitoring and alarms for databases.Experience with database migration and ETL processes.Knowledge of query analysis, tuning, and optimization.Understanding of AWS and cloud computing concepts.Additional NotesAmazon acknowledges the Traditional Custodians of land across Australia, respecting their elders and connection to land, sea, and community.Amazon values diversity and inclusion, being an equal opportunity employer.
Support is available for applicants with disabilities during the hiring process.
More information can be found via the provided link.
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