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Search suburb or city: Adelaide, SA, AU, 5000
Company: Australian Red Cross Lifeblood
* Be part of team where every call makes a difference
* Hybrid role based in Adelaide
* Full-time (including 9-day fortnight) and Part-time opportunities with school hours available
* Salary packaging: up to $15,900 living + $2,650 meals & entertainment
* $64,612 + penalties + superannuation + salary packaging
About the Role
We're looking for dedicated Donor Service Consultants who thrive in a fast-paced contact centre environment and enjoy connecting with people over the phone. In this role you'll spend most of your day speaking with donors, managing a high volume of both inbound and outbound calls while providing heartfelt, professional service.
Your core focus will be to:
* Encourage and support donors to book lifesaving donation appointments.
* Respond to donor enquiries over the phone and provide helpful, clear guidance.
* Follow established processes to ensure a consistent and positive donor experience.
* Accurately capture information and navigate multiple systems while on calls.
This role suits people who enjoy structured work, clear processes, and making a meaningful impact through everyday conversations with donors.
What You'll Bring
* A donor‐first mindset and strong customer service experience.
* Confidence communicating over the phone for most of the day in a high‐volume environment.
* The ability to stay focused and positive while handling back‐to‐back calls.
* Strong attention to detail and the ability to confidently navigate multiple systems while speaking with donors.
* A collaborative approach and positive contribution to team culture.
* Commitment to privacy, quality, and achieving performance targets.
Training and Rostering
* Training: 4‐week in‐office program (8:30am–4:30pm), followed by 4 weeks of in‐office support.
* Flexible Work: After training, hybrid work‐from‐home arrangements are available for added flexibility. Maximum 2 office days per week.
* Rostering: The role involves a 12‐week rotating roster, Monday to Friday, between 7am and 7pm, with one Saturday per rotation. With the exception of those working fixed school hour part‐time.
* Part‐Time Schedule: While the first 4 weeks of training are full‐time, flexible part‐time options will be available thereafter. Please see specific part‐time options on the application form.
Thrive in a diverse culture that cares for your wellbeing
We take pride in our diverse and inclusive environment, fostering a place where everyone can achieve their best. Your wellbeing is our priority, and we express gratitude and care for one another.
* 4 Weeks Paid Training: Start strong with full‐time, hands‐on training.
* Hybrid Work: Flexibility to work from home and the office.
* Salary Packaging: Package up to $15,900 in living expenses and $2,650 in meal entertainment with Maxxia.
* Buy Extra Leave: Take control of your time off by purchasing additional annual leave.
* Discounted Health Cover: Access exclusive discounts on private health insurance.
* Gym & Pool Access: Get discounted access to 1,430+ gyms and pools nationwide.
* Employee Assistance Program: 24/7 confidential support for your health and wellbeing.
* Exclusive Discounts: Save on shopping, travel, entertainment, and more.
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