Leadership Role in Vehicle Service
We are seeking a skilled and experienced leader to guide our team of Vehicle Service Agents in delivering exceptional service to customers.
About the Opportunity
* A leadership position at our Gold Coast Airport location in the Coolangatta area
* A full-time permanent role with 38 hours of work per week
* Training provided to help you achieve your goals and reach your potential
* A supportive, friendly, and caring culture
* A large and stable global organisation with opportunities for growth and development
About the Role
You will be responsible for leading a small team of Vehicle Service Agents and ensuring that vehicles are clean and ready to deliver to customers in a timely manner.
Your duties will include:
* Supervising a small team to ensure vehicles are washed and cleaned following processes and to required standards
* Liaising with Duty Manager to discuss and organise fleet, staff, and general shift requirements
* Conducting regular checks and communicating with Return Agents to monitor check-in volumes and rental bay levels
* Cleaning interior and exterior of vehicles according to quality standards
* General tasks that support the efficient running of the washbay area and fleet management onsite
* Assisting customers with inquiries, concerns, and requests in a positive and friendly manner when required
Requirements
* Hold a full and valid driver's licence, with the ability to drive both manual and automatic vehicles in a range of sizes
* Have some experience leading small teams
* Enjoy working in a team environment, but also be self-directed and able to work independently when required
* Be passionate about delivering an exceptional product to our customers
* Value quality workmanship and take pride in each vehicle you deliver
* Demonstrate initiative by continually looking for your next task without being asked
* Possess basic computer skills and the aptitude to learn administrative tasks
What We Offer
* Competitive remuneration package including performance bonuses
* Employee discounts on car rental across Avis Budget Group
* Full training provided to help you achieve your goals and reach your potential
* Wellbeing programme including discounted life insurance options + discounted health cover + superannuation options
* Access to Perkbox – discounts and offers with hundreds of retailers and big brands
* Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing