Cochlear's mission is to help people hear and be heard.
As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing.
We aim to give people the best lifelong hearing experience and access to innovative future technologies.
We collaborate with the industry's best clinical, research and support networks.
That's why more people choose Cochlear than any other hearing implant company.
Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life's opportunities.
The Opportunity
In order to help Cochlear continue to grow and service our customers, we are recruiting for an Account Manager (Surgical) to support our work across NSW & ACT.
As the Account Manager (Surgical), You will be responsible for achieving sales targets by providing industry leading surgical support and training aligned with the needs of the business.
Your ability to create, manage and maintain strong relationships with professional providers, to include surgeons, audiologists, hospitals, and clinics, is critical to the success of the role.
Your strong learning agility enables your development of knowledge across Cochlear's product portfolio.
You will work collaboratively with colleagues in your market, as well as cross-functionally with other corporate teams, to create business plans designed to grow new and existing accounts.
The position requires clinical expertise, comfort with attending and addressing surgical needs, and the continuous development and application of business acumen.
This is a fixed term contract for 1 year in the first instance.
Key Responsibilities
Sales Acumen - prospecting for opportunities with new and existing customers (surgeons).
You will demonstrate successful relationship building with surgical partners and demonstrate credibility with key accounts.
Business Acumen - demonstrating in-depth knowledge of sales reports, forecast templates, and SGA reports for planning purposes.
You will utilize all aspects of business acumen tools (Miller Heiman, Salesforce, contracting, etc.).
Surgical Support - maintaining an in-depth product knowledge of both CI and Acoustic internal product offerings in order to effectively sell and position Cochlear product features and brand benefits.
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Build and Manager Advocacy Programs - Work closely with Clinical Affairs (CA) team to ensure clinical support and expertise is delivered to THPs via the CA team.
Customer Experience/Support - Provide surgical support in the operating theatre for Cochlear Implant, procedures, especially during the start-up phase for new surgeons, staff or hospitals and on-going basis support, as necessary.
About You
As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers.
To add value to Cochlear in this role, you'll be able to demonstrate the following skills and experience:
Required Skills
Bachelor's degree in business, Healthcare, or relevant field
Experience in medical devices Sales - particularly experienced in selling within an operating room environment.
Previous Territory Management Experience will be highly regarding.
Professionalism and cultural sensitivity
Excellent sales and influencing skills.
Outstanding communication skills - oral, written and presentation.
Should be able to communicate well with internal and external stakeholders with a sense of urgency.
Good understanding of institutional and B2B sales processes along with sound commercial acumen
How we recognise your contribution
We want Cochlear to be a place where our people enjoy coming to work.
Through our internal programs and employee benefits we aim to create an environment where our people will feel valued and supported.
Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.
How to apply
If you are excited about what you have read and would like to be considered for this role then please submit your resume and a covering letter detailing your suitability for this role.
At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential.
We offer flexible working arrangements, and we understand flexibility is not the same for everyone.
We're open to a conversation about what flexibility means for you.
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