Job no: WWREQ0033174Employment type: Full TimeLocation: PerthCategories: Leadership
About The Role
As the Head of National Delivery, you will be the senior operational leader responsible for the performance, growth, and long-term success across the portfolio. This role holds delegated P&L accountability and is responsible for delivery excellence, client satisfaction, contract health, and people leadership.
This role is critical in embedding operational excellence, driving consistency, and supporting growth across WA, VIC, NSW, QLD, and NT. Your leadership will directly shape the future of your portfolio, strengthening customer relationships, uplifting capability, and ensuring we continue to deliver with confidence at scale.
Responsibilities will include:
* Own delivery performance, Service Level Agreement's, client satisfaction and escalations across the portfolio.
* Lead contract health, risk and margin governance in partnership with Finance and CCO function.
* Directly lead and develop Account Directors, driving performance, consistency and capability uplift.
* Build a high performing Account Director cohort with clear standards, accountability and career pathways.
* Hold delegated P&L accountability, portfolio forecasting, reporting and monthly account cadence.
* Partner with Growth, Strategic Client Partner's and Delivery to support pipeline, bids, remediation and portfolio uplift.
What you'll bring to the table:
* Extensive experience in IT services or managed services environments, ideally in senior delivery or account leadership roles
* Demonstrated success leading large‐scale delivery and/or account management teams
* operational discipline with well‐developed people leadership and commercial acumen
* Experienced leader who is trusted as a strategic partner,
* Demonstrated success leading complex client remediations and stabilising accounts.
About Kinetic IT
Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.
For more than 25 years, we've partnered with some of Australia's most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.
Be You, Create the Future
At Kinetic IT, we're driven by a shared passion for technology, customer success, and community impact.
With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.
We value individuality and foster an inclusive culture where you're safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.
As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We're proud to be an Indigenous and Veteran-friendly employer.
The Kinetic IT Difference
* Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
* Advance your career – Access new roles via our internal 'Opportunity Marketplace' careers hub.
* Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
* Celebrate together – Social events, cultural celebrations, end-of-year functions and more.
* Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.
* Other Perks- Access to our employee discounts platform, discounted gym membership and more.
How To Apply
Work with us as we bring technology to life. Apply today or send your CV direct to *******@kineticit.com.au.
You can learn more about our culture and crew online at https://kineticit.com.au/work-with-us/careers-at-kit/.
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