A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.
What will I be doing?
As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
* Occupy the hotel lobby and other public areas, particularly at busy times
* Engage Guests in conversation and provide general assistance
* Manage, record, and resolve promptly all Guest complaints
* Meet and greet VIP Guests and major corporate clients upon arrival
* Coordinate the services and special facilities provided to long-stay Guests
* Understand all credit procedures and ensure they are applied
* Stay current with all hotel products, services, policies and emergency procedures
* Monitor Guest satisfaction reports and implement actions to improve results
* Handle, record and follow through with management issues or emergencies that arise
* Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.