Seima is a leading Australian designer and supplier of kitchen, bathroom and laundry products, known for combining functionality with inspired design. With a strong national footprint and a commitment to quality, innovation and customer experience, Seima partners with major merchants, home builders, architects and designers to deliver products that enhance modern living. As the business continues to grow and evolve, Seima is committed to delivering an exceptional customer experience through operational precision, responsiveness and reliability and as a result an opportunity has arisen for a new role: a seasoned Customer Operations Manager to lead and further enhance the function in Edinburgh.
Reporting to the Managing Director, the Customer Operations Manager will lead Seima's customer service, after-sales, order processing and administrative operations across local and offshore teams. You will ensure smooth, accurate and timely service delivery while driving operational efficiency, continuous improvement and scalable growth. This role involves overseeing end‑to‑end order fulfilment, managing daily operations and resolving complex challenges, while leading and developing a high‑performing operations and administrative team.
Working closely with Sales, Supply Chain, IT and Finance, you will enhance cross‑functional collaboration, implement effective processes, optimise systems and introduce tools, training programs and performance reporting frameworks to support informed decision‑making. You will also oversee outsourced and offshore teams, ensuring alignment with Seima's service standards and operational priorities. Using data to identify trends and drive improvements, you will help shape Seima's operational framework, delivering a seamless experience for customers and internal teams alike.
We're seeking a hands‑on, people‑focused leader with proven experience managing customer service or shared services teams, ideally within a manufacturing, distribution or FMCG environment. You'll bring a deep understanding of ERP/CRM systems (Dynamics 365), strong analytical skills and a continuous improvement mindset. A collaborative communicator and natural organiser, you'll thrive in a fast‑paced environment and be motivated by the challenge of uniting diverse teams across functions/geographies and "getting things done, better."
Applications should be forwarded to the attention of Nikita Bheem in Word format. Confidential enquiries are welcome on .
Our office will be closed from Tuesday 23 December, 2025 and will reopen on Wednesday 7 January, 2026. You are welcome to apply during this time; noting that all applications will be reviewed upon our return. We wish you a wonderful festive season and a Happy New Year.
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