Service Leadership Opportunity
This role is ideal for a seasoned professional who can inspire and motivate a team to deliver exceptional results. As a Service Manager, you will be responsible for leading a high-performing team of like-minded individuals who share your passion for excellence.
You will model our company values and genuinely believe that work's for everyone. We are expanding our presence in Regional Victoria and looking for talented leaders to join our team.
A day in the life of a Service Manager may include:
* Ensuring team Key Performance Indicators and contractual obligations are consistently met and exceeded;
* Establishing and communicating clear direction for the effective operations of your team across various locations;
* Developing and maintaining a culture of performance across the business;
* Developing the capacity of your team to perform and contribute by providing leadership, supervision, coaching/mentoring, feedback and opportunities for growth;
* Providing timely and quality monthly financial reporting and forecasting as directed by the Regional or Operations Manager;
* Being accountable and transparent to the Regional or Operations Manager with respect to business risk, governance, contractual and financial performance.
Fostering a team environment that maintains a client focus at all times and a commitment to delivering service excellence. You will also provide high-quality customer service to clients and stakeholders.
Required Skills and Qualifications:
* Extensive experience in the employment services industry;
* Experience in customer service or a client-facing role;
* Experience in management and leading a team;
* Ideal demonstrated experience of motivating employees and working with clients in overcoming challenges;
* Happy and confident liaising with multiple external and internal stakeholders;
* Confident working towards KPIs and overseeing placements that result in sustainable and lasting employment for our clients/employers;
* An overall desire to be part of our broader team, with a true belief in our purpose: to connect people and business, so both can thrive;
* Hold a current Drivers Licence.
Why Choose Us?
We offer a range of benefits including on-the-job training, ongoing career development and national opportunities; job stability and guaranteed full-time hours; achievable quarterly incentive scheme; access to a range of benefits including discounts for health insurance, access to psychology services, ability to purchase additional leave, roadside assistance and paid parental leave.
We value all differences and are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.