Job Overview
Our organization is seeking a skilled technical professional to provide expert IT support to various departments and stakeholders. The successful candidate will be responsible for delivering high-quality service, troubleshooting complex ICT issues, and ensuring the seamless operation of our systems.
Key Responsibilities:
* Windows Operating System (OS) and 365 system build, preparation, and administration.
* Administrative task – Microsoft access controls, software deployments, Mobile Iron
* Queue management via the department's service management tool, resolving Incidents and Service Requests.
* Compiling and troubleshooting issues before engaging with internal support teams for resolution.
* Training of new staff to ensure consistency in expectations and service delivery.
* Contributing to service improvement opportunities and knowledge base development.
* Domestic travel and event support, as required.
Requirements
* Must be an Australian Citizen.
* NV1 security clearance must have for this role.
* Excellent verbal and written communication skills.
* The ability to communicate with influence, with a diverse range of customers and stakeholders.
* Experience delivering on outcomes whilst working independently.
* Experience responding to ICT enquires and requests from a range of stakeholders.
* Proven experience in leadership roles, building a positive culture with a focus on service quality, which ensures client and stakeholder satisfaction and confidence.
* Experience in implementing and driving training of new staff to ensure consistency in expectations and service delivery.
* The ability to provide high quality advice and client service on ICT matters.
* Experience working in a support environment, with Microsoft Products, including Windows Operating Systems and the Microsoft Office Suite.
* A strong focus on Continual Service Improvement within the ICT Service Delivery context.
* Demonstrated experience in effective people skills and the ability to engage authentically with stakeholders on complex issues.
* Skills and experience in managing competing priorities, able to anticipate and meet the needs of stakeholders.
* Engagement in performance and learning and development discussions.
* Initiative to improve work practices.
* Experience with planning, scheduling, and delivery of BAU and small-scale ICT activities within a team environment.