About OMEGA
Since, innovative watchmaking has been the cornerstone of OMEGAs heritage but it is also inspired by sports timekeeping, the conquest of space and of course its enviable role in support of the worlds favourite spy. Thanks to OMEGAs pioneering spirit and iconic designs, the brand has established a reputation for quality and luxury that is renowned worldwide.
The Role
The Assistant Boutique Manager will be hired to continuously achieve sales targets, deliver impeccable customer service, develop strong client relationships and client records within the boutique, oversee and support the daily operations of the boutique and be an ambassador for the OMEGA brand. This position supports the Boutique Manager leading by example at all times, running daily operations, organising rostering and managing stock inventory.
Responsibilities
Boutique Operations
1. Ensure the boutique operates smoothly in the absence of the Boutique Manager at all times
2. Planning of rosters for all areas of the boutique
3. Continually review operational reports and records to ensure company policies and procedures are being upheld
4. Ensuring the set up and set down processes are smooth running and to company requirements
5. Daily reports are sent to relevant management making sure all figures balance.
6. Monitor stock processing (incoming / outgoing), boutique transfers, damaged returns and Customer Service inventory maintaining correct levels at all times
7. Assist solving problems that impact boutique service, efficiency and productivity
8. When required, manage daily KPI reporting and any other required monthly or head office reporting
Sales & Service
9. Support Boutique Manager ensuring sales targets are achieved
10. Lead developing and maintaining a client database through strong sales
11. Open and close the boutique independently
12. Ensure adequate focus on building local clientele VIP relationships
Leadership & People Management
13. Support the Boutique Manager motivating sales employees for optimal performance and sales results
14. Provide ongoing feedback to Boutique Manager on the performance of sales employees
15. Support the Boutique Manager in assessing the training needs for sales employees
16. Support the Boutique Manager developing the skills of sales employees and identify where improvement is needed
Learning & Development
17. Support Boutique Manager implementing agreed training programs for all boutique employees
18. Support Boutique Manager executing E-Learning and ensure completion of all modules
19. Develop own comprehensive OMEGA brand and product knowledge base
Customer Service Performance
20. Support the Boutique Manager and OMEGA Customer Service Manager with daily operational support for Customer Service in the boutique
21. Oversee and provide feedback to OMEGA Customer Service Manager on boutique Customer Service employees
Skills and Experience
22. Minimum 3 years retail experience in the luxury sector preferred
23. Proven staff management experience desirable
24. Tertiary qualifications in Business administration an advantage
25. Highly developed and proven customer service and client relationship skills
26. Excellent organisational skills
27. Excellent oral and written communication skills
28. Good computer literacy skills
29. Good time management skills
30. Team player
31. Energy, drive and enthusiasm
32. Impeccable grooming and presentation
33. Visual merchandising flair
34. Full and flexible availability
35. Luxury watch industry knowledge and experience an advantage
Benefits
36. Staff product discounts
37. Product training
38. Sales training
39. Rotating roster
40. Team based sales incentives
Murray Street
Perth (Western Australia)
Australia
Company address
The Swatch Group (Australia) PTY. LTD.
40 River Boulevard
Level 3
Richmond, Victoria
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