Pest & Field Services
Location: Flick Northern Territory branch (covers entire NT)
Employment: Full‐time
Reports to: Operations Manager
About us
Join a leading provider in pest control, hygiene and related field services. We combine strong local teams with global best practice to protect people, enhance lives and deliver excellent customer outcomes.
Role overview
We're seeking an experienced Senior Scheduler to lead scheduling and workforce coordination across the Flick Northern Territory branch. You'll ensure technicians are deployed efficiently across the NT, drive team performance, maintain reporting and continuously improve routing and service delivery.
Key responsibilities
* Lead scheduling for field service teams across the NT, assigning daily/regular jobs and installations to meet KPIs and divisional timeframes
* Monitor technician productivity, job completion, routing and variances; escalate and resolve issues to the Operations Manager
* Respond to customer enquiries/complaints and arrange ad-hoc service calls as required
* Maintain and update Service Agreements as required
* Collaborate with the Operations Manager, branch manager, supervisors and field teams to optimise workflows and costs
* Drive staff engagement, training uptake and a high‐performance team culture
* 5+ years' scheduling/dispatch experience in pest control, field services or a fast‐paced operations environment (senior/coordinator level)
* Proven experience leading or mentoring small teams and driving operational KPIs
* Excellent phone etiquette, written and verbal communication skills
* Strong organisational, time‐management and prioritisation skills; ability to manage competing demands with urgency
* High attention to detail and accuracy in data entry and reporting
* Proficient with MS Office (Excel) and experience with scheduling/CRM or branch contract systems
* Previous experience with pest control operations or similar field service workflows
What we offer
* Career progression and training/development opportunities
* Mobile phone and employee incentive/bonus programs
* Access to employee assistance program and comprehensive induction
How to apply
Send your CV and a brief cover note outlining relevant scheduling experience. Applications will be reviewed as received.
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