Location: Parramatta (Hybrid – 50% office based)On‐call: 24/7 roster (one week every six weeks)
About the role
We're looking for an experienced Integration Support Analyst to join the Digital Support team at MUFG Pension & Market Services (MPMS). Reporting to the Team Leader, Digital Support, this role plays a critical part in supporting and improving the MPMS Integration Suite and associated application interfaces that underpin our business.
This is a hands‐on production support role suited to someone with a strong technical foundation and a passion for problem‐solving. You'll work across a complex integration environment, collaborating closely with the Network Operations Centre (NOC), Business Service Desk (BSD), and a range of second‐level technology teams including IT Operations, Database Administration, and Network & Information Security.
You'll be trusted to investigate incidents, analyse system behaviour, drive issues through to root cause, and continuously improve how our services operate.
What you'll be doing
* Support, monitor, and maintain the MPMS Integration Suite and related interfaces
* Investigate and triage incidents, requests, and problems, ensuring resolution within agreed SLAs
* Analyse system behaviour and technical evidence to identify root cause and prevent recurrence
* Provide 24x7 after‐hours support as part of an on‐call roster (one week every six weeks)
Change & service improvement
* Support the smooth delivery of changes into Production from both project and operational teams
* Perform pre‐release testing, defect management, and validation activities
* Identify opportunities to improve stability, reduce incidents, and streamline support processes
* Contribute to service transition to ensure changes are handed over cleanly into Production Support
* Identify and develop workflows to automate business and IT processes
* Contribute to capacity analysis, monitoring, and performance reporting
* Review, maintain, and improve technical documentation
Collaboration & knowledge sharing
* Work closely with development teams to support deployments and new integrations
* Provide coaching and knowledge transfer to Production Support teams and business stakeholders
* Participate in specification reviews to ensure new solutions align with existing platforms
About you
You bring a strong technical background, paired with curiosity, resilience, and a methodical approach to problem‐solving. You enjoy working across systems, asking "why", and improving how things work — not just fixing what's broken.
You'll likely have:
* 5+ years' experience in application support, integration support, or software development
* Strong analytical and troubleshooting skills, particularly in production environments
* Experience working with APIs and integration platforms
* The confidence to collaborate across teams and communicate technical issues clearly
* Good organisation and time‐management skills in a fast‐paced environment
Technical experience (not all required):
* Integration & APIs: RESTful and SOAP APIs
* Identity & security: Okta, IdentityServer
* Middleware: Enterprise Service Bus (e.g. IBM ESB)
* Development: .NET / C#, ASP.NET, WCF (Java exposure beneficial but not essential)
Nice to have:
* Experience in Financial Services or other regulated environments
* Exposure to release coordination, IT change, or project delivery
* Familiarity with ITIL practices
What's it like to work here?
We're proud to have created a culture and work environment that is supportive, values diversity, inclusion, flexibility, and blended working. We pride ourselves on being open and transparent and we genuinely value the health and wellbeing of our people.
Joining MUFG Pension & Market Service Group means you'll join an employer who fosters pathways for continuous learning and skill development, providing you with the tools you need to focus on career growth and personal development. We provide a range of benefits including:
* Salary sacrificing via Superannuation
* Paid parental leave scheme
* Volunteer and Well-being Leave
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