**Role Overview**
We are seeking a highly skilled and experienced professional to fill the position of Endoscopy Planned Care Navigator. As a key member of our team, you will play a crucial role in coordinating patients across the endoscopy referral journey.
Your primary responsibility will be to assist in the coordination of patients, working closely with the Surgery Endoscopy & Patient Experience leadership team to establish a model of care and embed triage and access models.
Key Responsibilities
* Perform triage and referral assessments, escalating complex cases to appropriate clinicians.
* Add patients to the wait list module.
* Coordinate patient readiness for care, including direct engagement to support Public Health Questionnaire completion, delivery of educational materials, and communication of factors affecting referral processing and scheduling.
* Employ a patient-centred approach in all interactions, ensuring care is tailored to individual needs.
* Establish and maintain strong relationships with internal and external stakeholders to expedite high-priority referrals and ensure seamless care coordination.
* Develop and maintain written protocols for all tasks to ensure consistency and quality in service delivery.
Required Skills and Qualifications
To be successful in this role, you will need:
* A current registration as a Registered Nurse with AHPRA.
* Experience working in a senior clinical role (CNS or above).
* Completed or working towards Post Graduate studies in the area of speciality.
* Previous endoscopy nursing experience is desirable but not essential.
Benefits
We offer a range of benefits, including flexible work arrangements and purchase leave opportunities, salary packaging for living expenses, and access to Fitness Passport membership.
About Us
We are a healthcare provider committed to delivering sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities.
What We Offer
* An opportunity to work in a dynamic and supportive team environment.
* The chance to make a real difference in the lives of our patients.
* A range of career development opportunities.