What You'll Do
As the Project Officer–Quality & Service Improvement, you will play an important role in supporting the quality, safety, and continuous improvement of Community Aged Care services. You will work closely with operational leaders and frontline teams to ensure services meet legislative, accreditation, and organisational quality standards while keeping customer outcomes at the centre of everything you do. This is a hands‐on role that combines quality coordination, compliance, reporting, and service improvement.
* Support complaints and incident management processes.
* Contribute to audit preparation and quality reviews.
* Use data and insights to identify opportunities to strengthen service delivery and customer outcomes.
* Drive a culture of continuous improvement, quality care, and regulatory compliance through collaboration with stakeholders.
* Monitor, investigate, and support the management of complaints and customer feedback.
* Assist with incident management processes and quality improvement actions.
* Coordinate quality reporting, data analysis, and continuous improvement activities.
* Support audit preparation, internal reviews, and accreditation readiness.
* Develop, review, and maintain quality documentation, policies, procedures, and reporting tools.
* Collaborate with operational teams to identify risks, trends, and opportunities for service improvement.
What You'll Bring
To thrive in this role, you will have:
* Experience in a Quality Officer, Quality Coordinator, Quality Improvement, Compliance, Risk, or Clinical Governance role.
* Strong knowledge of quality frameworks, auditing processes, complaints management, and continuous improvement practices.
* Experience within aged care, healthcare, disability, or another regulated environment.
* Strong analytical and reporting skills, with the ability to interpret data and identify improvement opportunities.
* Excellent organisational skills with the ability to manage competing priorities and changing workloads.
We would also love you to have:
* Experience using AlayaCare, RiskMan, and My Aged Care systems.
* AHPRA registration as an Enrolled Nurse or Registered Nurse.
* Experience supporting accreditation, quality reviews, and audit activities.
* Qualifications in Quality Management, Clinical Practice Improvement, Business Process Improvement, or a related field.
* Knowledge of contemporary aged care standards, legislation, and best practice quality frameworks.
Why AnglicareSA?
Your contribution here matters.
Here's what you can expect in your career at AnglicareSA:
* Salary packaging options, including novated leasing, plus savings on health insurance, motor vehicles, opticians, pharmacy and gym memberships.
* Learning programs, professional development pathways, and education assistance.
* Employee wellbeing program (confidential employee assistance program, chaplaincy services, domestic and family violence support, and more).
* Paid parental leave (including superannuation), personal leave to care for family members and additional unpaid leave for caring responsibilities.
Equal Opportunity & Accommodations
We are committed to the employment of First Nations people. If you require any accommodations to fully participate in our recruitment process, we welcome you to let us know. Please visit our website for details on our Aboriginal Services and to access AnglicareSA's Reconciliation Action Plan.
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