Overview
Come and join Australia's most innovative and dynamic home health organisation! We are Five Good Friends, an approved aged care and registered NDIS service provider. We help our clients live vibrantly in their own homes by wrapping a support team around them and their families. Our software coordinates in the background so support teams can do their best work and our clients get exceptional outcomes. We interact with potential clients, whom we call members, from the moment of first contact to set the experience they will enjoy when they join Five Good Friends. We are expanding our team of outbound care advisors to ensure every customer has the same great experience from day one.
About the role
You will work as an Outbound Sales Representative / Care Advisor in our Customer Experience Team. Your main responsibility will be to triage and provide potential members and their families with the information, guidance and support they need. This role goes beyond traditional sales; it is about building authentic connections, understanding potential member challenges and helping to make the decision of choosing a home care provider an easy one for them, choosing Five Good Friends as their service provider.
You will do this by:
* Managing a Pipeline of leads in PipeDrive, our CRM
* Conducting a high volume of outbound calls in response to warm incoming leads and marketing campaigns
* Make proactive outbound calls to drive business growth
* Triage and qualify these leads; gaining an in-depth understanding and appreciation of their situation
* Providing guidance and offering solutions according to their specific needs
* Management and triage of shared team emails, chats and social media channels
Do you have what it takes?
* You are experienced in sales, preferably in an outbound/inbound call environment.
* You build trust quickly and are skilled at nurturing long‐term relationships with potential members and their families.
* A working knowledge of the Aged Care and/or Disability sectors is a plus but not essential.
* Keeping people healthy and happy in the homes they love sounds interesting to you. You want to learn what will make a difference to the quality of our members' lives and would love to be part of that.
* You keep sight of the bigger picture, always working toward it and helping others see it too.
* You believe it takes a team to achieve results and love to work collaboratively within and across them.
* You are reflective and if things go wrong, or miss the mark, you lean into it to learn and improve for next time. You love solving problems and finding innovative solutions.
* You appreciate the detail and importance of timelines and deadlines and are highly organised to manage multiple conflicting priorities.
* You understand the benefit feedback plays in shaping great culture and strive to uphold the values of the company.
* You'll be working with vulnerable people, so you must complete a National Police Check and the NDIS Worker Orientation and have the right to work in Australia.
What's in it for you?
* The way we work and the perks we offer are designed to help you live a fulfilling life. The work we do is meaningful, and the problems we solve are interesting.
* A competitive salary package that will recognise your skills and experience.
* Flexible work options – this is a remote role. We do have a co-working space in Perth that is also available for use.
* Annual $500 health and well-being allowance to spend on anything contributing to your health and well-being away from work.
* On top of the standard 4 weeks of annual leave, after your second year, you will accumulate an additional day of annual leave each year you are with us. You will also have access to our Pandemic Leave policy and have the chance to purchase additional annual leave.
* Access to our employee assistance program, where you can receive free confidential and professional counselling.
* Parental leave benefits – All caregivers who are eligible for the government's paid parental leave scheme will receive top-up wage payments. Additionally, primary caregivers will receive top-up superannuation payments for their first year of unpaid parental leave.
* One free Five Good Friends membership plan, which covers the Care Management fees. This can be used for a loved one who is supported by Five Good Friends. This could be worth more than $7000/yr.
* Working for a company that has an employee engagement score that is 17% higher than the industry average, and 7% higher than the top 25% industry average (we are actually a great place to work).
* And... after 5 years of continuous service, you will receive a trip to Okinawa, Japan. Costs of your return economy airfare, 5 nights in hotel accommodation and airport transfers will be paid.
Find out more about Five Good Friends here: https://www.fivegoodfriends.com.au/corporate/about-us
How to Apply
If this role sounds like you, please click on the apply button and follow the prompts. We will get in touch if you are shortlisted for this opportunity. Please include your CV and a cover letter in your application, telling us a bit about yourself and your suitability for this role within our organisation.
Please, no external agencies or recruiters.
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