The role of Customer Service Advisor is a key position within our organization, serving as the primary point of contact for customers and ensuring their automotive service needs are met with professionalism and care.
* Welcome customers and assess their automotive service requirements.
* Explain service options, repairs, tyres, and parts availability in a clear and concise manner.
* Prepare accurate quotes and invoices.
* Schedule service appointments and manage workflow effectively.
* Source parts and maintain inventory records.
* Ensure compliance with safety and operational standards.
About You
To excel in this role, you will possess strong communication skills, a genuine passion for helping others, and the ability to explain complex technical information in a straightforward manner.
* Strong knowledge of automotive services, tyres, and parts.
* Previous experience in a customer-facing role (1–3 years preferred).
* Excellent communication skills and ability to simplify technical details.
* Organized, detail-oriented, and able to manage competing priorities.
* Proficiency in Microsoft Office and point-of-sale systems.
* Automotive industry experience highly regarded.
Benefits
We offer a range of benefits designed to enrich your work life, home, and community, including:
* Financial benefits and discounts on banking, assistance, and insurance products.
* Paid volunteer leave, payroll giving, and volunteering for community events.
* Flexible working and leave options, parental leave, purchased leave, cultural observance leave, substitution of public holidays, personal leave, and gender affirmation leave.
* Discounts on health programs and access to wellbeing initiatives.
* Investment in your development through in-house programs and digital learning platforms.