Making a difference isn't just our purpose, it's what motivates our people every day. For us, work is not about ticking a box. It's about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives.
My Plan Support began on a simple premise the NDIS is life-changing, but it shouldn't take over your life. Proudly based in Newcastle, our one-on-one plan management is available to participants in NSW, QLD — and right across Australia. We're more than just a company, we're a trusted friend, here to support your NDIS journey and make things simple.
We're a team of passionate individuals dedicated to providing exceptional service while making a difference in the lives of others.
Here's how you will make a difference in this role…
We are seeking an experienced Team Leader to oversee a team responsible for managing the financial aspects of our clients' National Disability Insurance Scheme (NDIS) plans. This role plays a critical part in supporting participants to understand their funding and budgets, ensuring invoices and payments are processed accurately, and monitoring plan expenditure to keep it on track.
As Team Leader, you will provide day-to-day leadership, support your team in stakeholder engagement, and take ownership of escalations, complaints, and service delivery outcomes. You will build and maintain strong relationships with internal and external stakeholders while ensuring a high standard of customer service and operational excellence.
At MMS clear expectations help our people Be the Difference. Your key responsibilities in this role will include:
* Lead, coach, and support a team managing the financial administration of NDIS plans
* Oversee invoice processing, payments, and budget monitoring to ensure compliance and accuracy
* Manage stakeholder relationships and act as an escalation point for complex enquiries and complaints
* Support participants by resolving complex issues and delivering a positive customer experience
* Contribute to the development and continuous improvement of tools, resources, and operational processes
* Act as a liaison between frontline operations and other departments to drive service improvements
* Ensure team performance aligns with organisational goals, regulatory requirements, and service standards
To be considered for this role you will have the following:
* Proven experience in team leadership within a customer-focused or financial administration environment
* Strong understanding of the NDIS funding framework and associated legislation (or the ability to quickly develop this knowledge)
* Excellent communication, organisational, and problem-solving skills
* Demonstrated ability to manage escalations, complaints, and stakeholder relationships
* A continuous improvement mindset with the ability to identify and implement operational efficiencies
What we can offer you:
* Novated leasing benefits and discounts
* 12 weeks paid parental leave and access to our Parents Portal
* Comprehensive learning and development opportunities to support your career growth
* Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations
* Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
* Exempt Employee Share Plan
Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.
* We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.
* We embrace hybrid working and welcome conversations about flexibility.
Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.
If you identify as a person living with disability and require adjustments to our recruitment process, please contact us