Job Title: Senior Customer Care Concierge — Escalations
A leading community service provider in Adelaide is seeking a skilled professional to enhance the effectiveness of their phone-based customer support team. The role involves managing escalated cases, providing guidance on complex queries, and ensuring adherence to procedures for superior customer experiences.
* This is an excellent opportunity for candidates with strong communication skills, experience in training, and a commitment to maintaining high service standards.
The ideal candidate will be responsible for developing a supportive and effective work environment that fosters growth and success. If you have what it takes to excel in this dynamic role, we encourage you to apply.
• Job Type: Full-time
• Experience: 3 years (required)
• Education: Diploma or degree in customer service or related field (required)
• Work Location: Adelaide