The Account Manager will be responsible for managing client relationships, ensuring the successful recruitment process, and delivering excellent service to both clients and candidates.
You will be the main point of contact for clients, guiding them through the sales process ensuring client satisfaction, and driving revenue growth within assigned accounts, in conjunction with your Manager.
This role requires an individual who is customer-focused, highly organised, and able to work cross-functionally with other teams to deliver tailored solutions for clients.
Skills:
Ability to learn about new markets and to run a thorough and high-quality search process.
Ability to work independently, result oriented and motivated.
Ability to build rapport and trust with clients.
Excellent negotiation and relationship management skills.
Strong commercial acumen with the ability to develop strategic business plans and pricing models.
Strong communication, interpersonal, and presentation skills.
Ability to work cross-functionally with recruitment, operations, and senior management teams.
A deep understanding of industry standards, certifications, and regulations for offshore personnel.
Proactive and results-driven approach.
Ability to work in a fast-paced and dynamic environment.
Familiarity with CRM software and business intelligence tools.
Key Responsibilities:
Business Development:
Developing new relationships to expand the business and help the company grow.
Maintaining and sustaining rapport with existing customers and frequent contact with clients to understand their needs.
Negotiating and updating recruitment service agreements with customers, either on placement or contract fulfilment basis, and inline with your Manager and business standard framework.
Identify new business opportunities for growth within existing accounts.
Monitor account health to ensure long-term retention.
Monitor market trends, client projects and competitor activities to adjust business strategy as needed.
Stay up to date with salary benchmarks, and industry-specific hiring challenges to provide valuable insights to clients.
Recruitment process:
Manage all recruitment requirements within the indicated timelines and meet the defined hiring KPI and objectives.
Adding new jobs to CRM and activating candidate search for job positions.
Proactively search for the right profiles and develop creative sourcing strategies to fill in the roles in efficient ways, always complying with internal processes.
Reviewing and selecting/shortlisting candidates for presenting to customers.
Liaising with customers on shortlisting and confirmation of candidates.
Liaising with appropriate external agencies for outsourced services.
Liaising of mobilization / demobilization of contract staff to and from job destination.
Performing contract staff incident management as and when required during the contractors employment.
Conducting nonconforming services/events reporting and recommending appropriate disposition actions for management approval prior conducting remedial actions.
Help clients stay competitive in attracting top talent by recommending best practices in recruitment strategies.
Negotiate and manage contracts for contract personnel, ensuring favourable terms for both the company and clients, and inline with your Manager and business standard framework.
Administration and collaboration:
Managing contract staff administrative (eg. COA, Assignment Schedule) and payroll matters.
Track recruitment activities, client interactions, and candidate placement progress in the company's CRM system.
Collecting customer feedback and highlighting of customer complaints from customers for management analysis
Ensure compliance with industry regulations, safety standards, and client requirements.
Ensure adherence to contractual obligations, timelines, and performance standards.
Support to the finance team as and when required regarding performing billing, invoicing and debt collection.
Share knowledge and provide guidance to junior team members as needed.
Qualifications / Experience Required:
3 to 5 years of relevant industry experience.
Proven ability to manage multiple clients and recruitment processes simultaneously.
Full Australian Work Rights required for this role
This job description is intended to outline the key responsibilities and qualifications for the role of Account Manager but is not exhaustive.
The role may evolve to meet the needs of the organisation.
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