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About Us:
Oscars Groupis a passionate, creative, and dynamic privately owned hospitality group founded by the Gravanis family in 1986 with the acquisition of a single pub in Sydney's Inner West. Now one of the largest privately owned hospitality groups in Australia, Oscars boasts an ever-growing portfolio of 45+ assets across NSW, Queensland, and Victoria, spanning accommodation, pubs and gaming, retail liquor, conference and event centres, chartered vessels, and both commercial and residential developments.
About the Venue:
Caves Coastal Bar & Bungalows is nestled amongst the sand dunes at Caves Beach. Only an hour from Sydney or 40 minutes from Newcastle, Caves Coastal is the perfect location for delicious eats, decadent drinks and luxury accommodation. The hotel offers the perfect beachside venue for any event, specialising in weddings, corporate and social functions. With a paddock to plate ethos, the kitchen team are ready to offer the freshest and best local produce to every guest
About the Role:
As a Front Office Supervisor, you will take charge of ensuring a seamless and welcoming guest experience from arrival to departure. In this pivotal role, you'll oversee day-to-day front desk operations, support and mentor a dedicated team, and act as the key liaison between guests, property owners, and internal departments. With your strong eye for detail and commitment to service excellence, you'll help drive efficient processes, maintain accurate trust accounting practices, and uphold the high standards for which Oscars Group venues are known.
Key Responsibilities:
Oversee and manage day-to-day front office operations
Ensure seamless check-in and check-out processes for guests
Handle guest inquiries, requests, and concerns promptly and professionally
Supervise front office staff to ensure efficient and effective performance
Supervise the Housekeeping Manager and their team, collaborating with other departments to maintain operational standards, coordinate guest services, and resolve issues efficiently
Maintain accurate trust accounting processes in line with legislative requirements
Build and maintain strong relationships with property owners, ensuring clear and proactive communication
Monitor and maintain the hotel's appearance and cleanliness in public areas
Train and develop front office staff to uphold the highest standards of customer service
About You:
Proven experience as a Guest Service Agent or in a supervisory capacity
Familiarity with RMS (Property Management System) is preferred
Strong leadership and organizational skills
Excellent communication and interpersonal abilities
Ability to handle stressful situations with professionalism
Flexibility in scheduling, including weekends and holidays
First Aid and Emergency Response Handling (ERH) certification is a plus
Internal and external training and development opportunities including an online training platform
Career development opportunities within Oscars Group across 45+ amazing venues
Employee Assistance Program
Mentoring from a strong team of hospitality professionals
Reward and recognition programs
Unlock job insights
Salary match Number of applicants Skills match
Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Front Office Supervisor? How many years of people management experience do you have? Which of the following property management systems (PMS) do you have experience with? What's your expected annual base salary? How much notice are you required to give your current employer?
Hospitality & Tourism 1,001-5,000 employees
Oscars Group, founded in 1986 and owned by the Gravanis family, started with a single pub in Sydney's Inner West. Over three decades, we've expanded into a leading privately-owned hospitality group with 46 assets and growing across NSW, Queensland, and Victoria. Our diverse portfolio includes hotels, pubs, bars, restaurants, accommodation, gaming, events, and chartered vessels.
Renowned for unique atmospheres, quality offerings, and exceptional service, Oscars Group is committed to excellence, innovation, and community engagement. Each venue upholds the highest standards, ensuring our reputation as a trusted and respected leader in the industry.
Oscars Group, founded in 1986 and owned by the Gravanis family, started with a single pub in Sydney's Inner West. Over three decades, we've expanded into a leading privately-owned hospitality group with 46 assets and growing across NSW, Queensland, and Victoria. Our diverse portfolio includes hotels, pubs, bars, restaurants, accommodation, gaming, events, and chartered vessels.
Renowned for unique atmospheres, quality offerings, and exceptional service, Oscars Group is committed to excellence, innovation, and community engagement. Each venue upholds the highest standards, ensuring our reputation as a trusted and respected leader in the industry.
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